The City of Burlington is committed to excellent customer service. More than two-thirds of residents and 70 per cent of businesses surveyed said they prefer to carry out interactions and transactions with the city online. The city is listening and responding with the E-Government program.
The City of Burlington's E-Government program was developed to significantly enhance our customers' online experience. This will be visible in our improved:
Read about how the program will be delivered from 2012 to 2015. These projects will build the technology platform and processes to power our city's online service programs for today and into the future.
Stage One: Policy
In 2010, the City of Burlington established anE-Government Policy to guide how services and information are provided to the public electronically in order to conduct business and achieve the performance goals of the city. Approval of this policy represented the first stage of the E-Government Program.
Stage Two: Strategy
The city has recently completed the development of a comprehensive E-Government Strategy, which represents the second stage of this project. Public and staff consultation and subsequent evaluation of proposed E-Government service options were critical inputs during this stage. TheE-Government strategic report was approved by Council on December 19, 2011. The budget to support the initial implementation of the strategy was approved by Council in March, following the 2012 capital and current budget deliberation process.
Stage Three: Implementation
The third and most complex stage is implementation of this strategy. Staff is presently working to develop a comprehensive multi-year program to achieve E-Government strategic deliverables. The program will be supported by an effective and clear governance model, and establish appropriate performance measures to ensure that the city can evaluate and monitor the success of this important initiative.
This program is a corporate culture transformation initiative and was established through conversations with our customers and staff. Continuing the conversations is fundamental to the success of the E-Government program. Please use our contact information below to provide any suggestions, ideas or comments that we should consider as we continue to shape and deliver our online customer services advances.
View a complete list of our online services providing our community easy, convenient access.