Transit Updates and Changes


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Burlington Transit Customer Service email offline, June 2 to 5

Posted on Monday, May 29, 2023 04:08 PM

Burlington Transit’s customer service email,, will be offline from Friday, June 2 at 6 p.m. to 7:30 a.m. on Monday, June 5.

You can still send us emails but we won’t be able to reply while our system is offline.  We will reply to emails, in the order they were received, starting again on Monday, June 5.

If you do need help right away, please call us at 905-639-0550 or drop by the Downtown Transit Terminal on Saturday, June 3, from 10 a.m. to 2 p.m.

Image of people using a bus while browsing their devices

Take our survey, May 15 - June 2, 2023

Posted on Monday, May 15, 2023 03:04 PM

We want to hear from you! Tell us what you think about Burlington Transit, our fare programs, the service we provide and how we communicate. We also want to hear what you think the signs at the front of our buses should say.

Take the bus? Fill in the survey! Don’t take the bus? Fill in the survey.

We want to hear from everyone in our community. The survey is open from Monday, May 15 to Friday, June 2.

Take the survey

Need a bit of incentive? You could win one of three Burlington Transit prize packs. All you have to do is take the survey. Prize valued at $50. Full contest rules below.

Pop-up transit is back! We’ll be stopping by the Downtown Transit Terminal with a pop-up survey tent. Take the survey at the tent and as a thank you, you’ll get some Burlington Transit swag.

Follow @BurlONTransit to find out when we’ll be out with the pop-up survey tent.

  1. Contest Period:The contest opens on Monday, May 15, 2023 at 12:01 p.m. (ET) and closes on...

You can now tap with debit on Burlington Transit

Posted on Tuesday, May 02, 2023 01:23 PM

Introducing another way to pay on Burlington Transit - You can now tap onto the bus using your debit card, including the card on your phone or watch. 

Simply tap your card, phone or watch on a PRESTO machine when you get on a Burlington Transit bus. When you use debit, the fare you pay is the same as our cash fare.

Most major credit cards, such as VISA, MasterCard and American Express, and debit cards are now accepted. When you tap with your phone or watch, please select the payment card you’d like to use in your mobile wallet. For some phones and watches, you may need to unlock your device before you can tap.

For more information, please visit our PRESTO contactless page.

If paying with debit, some banks may charge additional fees. Before you tap, check with your bank to see if there are debit transaction limits and fees for your account and if transaction limits apply to public transit purchases.

Update - April 25 - Specialized service trip booking tool will remain online on April 26

Posted on Tuesday, April 25, 2023 04:14 PM

Update, April 25: The specialized service trip booking tool will remain online. Trips on our specialized service can be booked online or by calling 905-639-5158.

On Wednesday, April 26, from 10:30 a.m. to noon, our online booking tool for specialized service will be offline.

The specialized dispatch office will be open, but we will not be able to schedule new trips until the system is back online.

This routine maintenance will not affect trips that you have already scheduled for that day. Specialized Service will run as usual during this time.

If you have questions, please call 905-639-5158.

Happy person travelling on a bus

Expanded schedule for Routes 2 and 3, starting April 9, 2023

Posted on Monday, March 27, 2023 03:18 PM

We heard you and we’ve brought back our early morning and late-night service on Routes 2 and 3, starting Sunday, April 9. The new schedule will have buses on the road from 4:55 a.m. to 11:15 p.m., Monday to Friday.

View the new schedules and plan your trip using