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Effective Jan. 5, 2022, subject to the latest Provincial public health measures, City Hall, located at 426 Brant St., remains open for in-person service by appointment only for commissioning services and marriage licences. Walk-ins are not permitted. Please visit our Oaths and Declarations page, Marriage Licences page or call 905-335-7777 to book your appointment. Residents can also visit our Online Services page to access a variety of City services. Service Burlington is available to answer questions by phone during regular business hours at 905-335-7777 or by email. |
Service Burlington is the City’s central customer contact centre, located at City Hall. We look forward to assisting you through email, telephone and in-person response.
We are moving
Service Burlington, located at 426 Brant St., will temporarily move to the second floor of City Hall beginning Tuesday, Feb. 1. Appointment-only services will continue until Feb. 1 and may be extended in response to COVID-19.
We look forward to serving you in our new location. Please access City Hall through the Brant Street entrance. The entrances from Locust Street and Elgin Street will be closed.
The temporary move is happening to allow for construction to begin on the main floor of City Hall, as part of the City Hall modernization project. The project is one of 22 recommendations from the Red Tape Red Carpet Task Force report and will create a more open, customer-facing area on the first floor of City Hall.
View artistic renderings of the design concepts.
- T. 905-335-7777
- Toll Free: 1-877-213-3609
- Email: city@burlington.ca
- Message: Service Burlington
COVID-19 Response
Through the COVID-19 pandemic, City staff are ready to assist the community in the delivery of as many services as possible.
For information and updates on City services, including what’s open and closed visit our Coronavirus page. We appreciate your patience and understanding.
Service Burlington Feedback
At the City of Burlington, we care about providing good customer service. We would love to hear from you. Please use the links below to share your story.
Submit a compliment about City services.
Submit a complaint about City services.
Discover City projects and initiatives that require public input.
Customer Relationship Management (CRM)
The City of Burlington is currently implementing a customer relationship management (CRM) system to support the timely completion of customer requests for information and services.
The CRM system includes an online Service Request portal where customers can create an account and login to report certain issues. As the CRM system is implemented in more City departments over time, customers will be able to report more types of issues and requests through this portal.
As a customer in the CRM system, your request and inquiry will receive a unique case number that can be used to follow up on current status. You will also be invited to provide contact information including name, phone number, address and email so City staff can respond directly to your inquiry. For example, if you provide an email address contact to us, you will receive an email notification when your case is complete.
If you have any questions about the CRM project, please contact Service Burlington at city@burlington.ca or 905-335-7777.