Service Burlington is the City’s central customer contact centre, located at City Hall. We look forward to assisting you through email, telephone and in-person response.
- T. 905-335-7777
- Toll Free: 1-877-213-3609
- Email: city@burlington.ca
- Message: Service Burlington
COVID-19 Response
The Service Burlington counter at City Hall, at 426 Brant St., is open to the public to offer in-person payments for:
- Parking permits and tickets
- Property taxes
- Freedom of Information requests
- Garbage tags
- Dog licenses
- Property information requests
- Recreation services
The counter is open from 8:30 a.m. to 4:30 p.m., Monday to Friday. Commissioning and marriage licensing services are also available by appointment.
Please visit burlington.ca/marriage, burlington.ca/commissioning, or call 905-335-7777 to book your appointment. Residents can also visit burlington.ca/onlineservices to access a variety of City services online. Service Burlington is available to answer questions by phone at 905-335-7777 and email at city@burlington.ca.
Payment methods accepted
Debit card payments and cheques are accepted for all payment types. Credit cards are accepted for all payment types except property taxes. If you would like to pay property taxes in cash, please visit your local bank to make the payment.
Anyone entering City Hall must wear a mask or face covering unless exempted from by the Mandatory Mask Bylaw. Residents are asked to bring and wear their own masks.
Through the COVID-19 pandemic, City staff are ready to assist the community in the delivery of as many services as possible. For information and updates on City services, including what’s open and closed visit burlington.ca/coronavirus. We appreciate your patience and understanding.
Service Burlington Feedback
At the City of Burlington, we care about providing good customer service. We would love to hear from you. Please use the links below to share your story.
Submit a compliment about City services.
Submit a complaint about City services.
Discover City projects and initiatives that require public input.
Customer Relationship Management (CRM)
The City of Burlington is currently implementing a customer relationship management (CRM) system to support the timely completion of customer requests for information and services.
The CRM system includes an online Service Request portal where customers can create an account and login to report certain issues. As the CRM system is implemented in more City departments over time, customers will be able to report more types of issues and requests through this portal.
As a customer in the CRM system, your request and inquiry will receive a unique case number that can be used to follow up on current status. You will also be invited to provide contact information including name, phone number, address and email so City staff can respond directly to your inquiry. For example, if you provide an email address contact to us, you will receive an email notification when your case is complete.
If you have any questions about the CRM project, please contact Service Burlington at city@burlington.ca or 905-335-7777.