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HomeCouncil and City AdministrationPlans, Reports and Studies2018-2022 Burlington’s Plan: From Vision to Focus
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2018-2022 Burlington’s Plan: From Vision to Focus

The City of Burlington is a place where people, nature and business thrive. Burlington Council and the Burlington Leadership Team will work towards common objectives in partnership with our community to address our changing city and contribute to the quality of life for residents.

This 2018 to 2022 Plan: From Vision to Focus is the City’s work plan that prioritizes key strategic directions from Burlington’s long-term 25-year Strategic Plan and details key goals and strategic actions required to move these priorities forward during this term of Council. It is important to note that some initiatives identified in this plan may go beyond the 4-year term and will be carried over into future years for continued implementation.

To build on the vision from the 25-year plan, there is a focus in on the specific initiatives and actions that bring us closer to achieving the vision; A City that Grows, A City that Moves, A Healthy and Greener City and An Engaging City. To make that happen, this plan takes into consideration the wide range of programs and 39 City Services delivered to the community and the commitment we have in delivering trusted, effective and efficient services to everyone.

A series of joint workshops and engagements were held with the 2018-2022 Burlington Council and the Burlington Leadership Team to reconfirm the specific focus areas and define goals and actions required to execute on the plan. City resources will be aligned to ensure progress is made in the 5 identified focus areas.

Vision to Focus mockup
Burlington’s Plan: From Vision to Focus

As of September 2019

Five Focus Areas

Increasing Economic Prosperity and Community Responsive Growth Management

  • Supporting and maintaining a diverse economy in small business, commercial, industrial, office and academic sectors
  • Creating a competitive business investment environment in Burlington (e.g. taxes, incentives)
  • Increasing options for employment opportunities in Burlington
  • Increasing options for housing across the City
  • Increasing options for learning institutions
  • Maintaining and continually developing a safe city

Improving Integrated City Mobility

  • Being a vision zero city that strives to create safe streets for all users and eliminates fatalities and serious injuries on streets
  • Improving traffic flow
  • Increasing Burlington Transit service levels and growing overall ridership
  • Improving the transit and transportation modal split
  • Improving access to Burlington Transit service

Supporting Sustainable Infrastructure and a Resilient Environment

  • Including citizen engagement; to be responsive to citizen’s needs in infrastructure and new infrastructure growth
  • Ensuring growth is financially sustainable and pays for new infrastructure
  • Reducing the infrastructure funding gap for all city owned assets
  • Promoting and working towards a lower carbon footprint community in support of the UN global warming target
  • Delivering on carbon neutral initiatives
  • Expectation of increasing the use of sustainable development materials
  • Protecting and enhancing the city’s creeks, streams and waterfront
  • Increasing the tree canopy city wide
  • Maintaining the current urban/rural boundary

Building More Citizen Engagement, Community Health and Culture

  • Ensuring citizen wellbeing through walkable and bikeable access to green space
  • Building more parks associated with development in new growth areas across the city
  • Focusing on the health and wellbeing of older adults and being recognized as an age friendly city
  • Focusing on increasing recreational programming for our growing and diverse communities across the entire City
  • Being a municipal leader in community engagement, collaboration and volunteerism
  • Improving satisfaction rates of City Services with all residents with an interest on connecting better with newcomers to Burlington
  • Improving citizen advocacy and satisfaction with Citizen’s Advisory Committees, Standing Committees, and public meetings Increasing advocacy to other levels of government to ensure Burlington’s voice is heard
  • Improving community engagement with diverse communities
  • Increasing our commitment to arts and culture to be a welcoming city

Delivering Customer Centric Services with a Focus on Efficiency and Technology Transformation

  • Ensuring that strategic initiatives and corporate projects are resourced and sustained
  • Ensuring efficient, effective and economical service delivery
  • Enhancing City services and delivery of citizen self-service options through technology
  • Ensuring financial sustainability with a reasonable tax rate increase that focuses on citizen services
  • Delivering on efficient and effective project management and accountable corporate performance
  • Increasing corporate resilience to cybersecurity threats through effective and proactive IT security management practices
  • Investing in customer centric digital technologies
  • Increasing community and customer input into how the city delivers services
  • Enhancing and emphasizing a customer first approach in all city service areas
  • Developing employees to fill management vacancies from within
  • Improving our employment identity to become a top employer in the Greater Toronto and Hamilton Area
  • Increasing employee engagement and workplace culture scores
  • Diversifying the employee demographics that participate in engagement activities

Progress Reporting

The 2018 to 2022 Plan: From Vision to Focus will be monitored and reported to Burlington Council on a regular basis and progress evaluated and reviewed. There may be changes along the way, such as: global, regional, and city circumstances changing, events occurring, and other levels of government influencing further updates to the plan document.

We will let our community know our achievements and progress on the 2018 to 2022 Burlington Plan: From Vision to Focus that helps realize our long-term vision for the City of Burlington.

Regular updates will be shared on the implementation and progress of the plan with the residents of Burlington.

  • Read the 2018-2022 Burlington’s Plan: From Vision to Focus as of September 2019
  • Read the Progress Report as of Q4 2021 - 2018-2022 Burlington’s Plan: From Vision To Focus
  • CS-10-22 Council Report – Vision to Focus (V2F) Progress Report as of  June 30, 2022
  • Appendix A V2F Integrated Reporting and Dashboards as of June 2022
Workplan booklet rendering
Progress Report as of Q4 2021

As of February 2022

Read the Progress Report as of Q4 2021 of the 2018-2022 Burlington's Plan: From Vision To Focus.

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