2018-2022 Burlington’s Plan: From Vision to Focus

Increasing Economic Prosperity and Community Responsive Growth Management

• Supporting and maintaining a diverse economy in small business, commercial, industrial, office and academic sectors
• Creating a competitive business investment environment in Burlington (e.g. taxes, incentives)
• Increasing options for employment opportunities in Burlington
• Increasing options for housing across the City
• Increasing options for learning institutions
• Maintaining and continually developing a safe city

Improving Integrated City Mobility

• Being a vision zero city that strives to create safe streets for all users and eliminates fatalities and serious injuries on streets
• Improving traffic flow
• Increasing Burlington Transit service levels and growing overall ridership
• Improving the transit and transportation modal split
• Improving access to Burlington Transit service

Supporting Sustainable Infrastructure and a Resilient Environment

• Including citizen engagement; to be responsive to citizen’s needs in infrastructure and new infrastructure growth
• Ensuring growth is financially sustainable and pays for new infrastructure
• Reducing the infrastructure funding gap for all city owned assets
• Promoting and working towards a lower carbon footprint community in support of the UN global warming target
• Delivering on carbon neutral initiatives
• Expectation of increasing the use of sustainable development materials
• Protecting and enhancing the city’s creeks, streams and waterfront
• Increasing the tree canopy city wide
• Maintaining the current urban/rural boundary

Building More Citizen Engagement, Community Health and Culture

• Ensuring citizen wellbeing through walkable and bikeable access to green space
• Building more parks associated with development in new growth areas across the city
• Focusing on the health and wellbeing of older adults and being recognized as an age friendly city
• Focusing on increasing recreational programming for our growing and diverse communities across the entire City
• Being a municipal leader in community engagement, collaboration and volunteerism
• Improving satisfaction rates of City Services with all residents with an interest on connecting better with newcomers to Burlington
• Improving citizen advocacy and satisfaction with Citizen’s Advisory Committees, Standing Committees, and public meetings Increasing advocacy to other levels of government to ensure Burlington’s voice is heard
• Improving community engagement with diverse communities
• Increasing our commitment to arts and culture to be a welcoming city

Delivering Customer Centric Services with a Focus on Efficiency and Technology Transformation

• Ensuring that strategic initiatives and corporate projects are resourced and sustained
• Ensuring efficient, effective and economical service delivery
• Enhancing City services and delivery of citizen self-service options through technology
• Ensuring financial sustainability with a reasonable tax rate increase that focuses on citizen services
• Delivering on efficient and effective project management and accountable corporate performance
• Increasing corporate resilience to cybersecurity threats through effective and proactive IT security management practices
• Investing in customer centric digital technologies
• Increasing community and customer input into how the city delivers services
• Enhancing and emphasizing a customer first approach in all city service areas
• Developing employees to fill management vacancies from within
• Improving our employment identity to become a top employer in the Greater Toronto and Hamilton Area
• Increasing employee engagement and workplace culture scores
• Diversifying the employee demographics that participate in engagement activities