Skip to Content

City of Burlington Logo City of Burlington Logo

Text Size

Regular Large X-Large

Colour Contrast

Regular High

Accessible formats and communication supports are available.

View our Accessibility page

  • Careers
  • Public Engagement
  • Service Burlington
City of Burlington Logo
  • Recreation
    • Accessible Recreation
      • Accessible Recreation Programs
    • Adult 19 and 55 Programs
      • Adult Programs
    • Children’s Programs
      • Explore Children's Programs (Youth 0-18)
    • Drop-in Programs
    • Family Programs
    • Music
      • Burlington Teen Tour Band
      • Music Programs
    • Outdoor Play
      • Outdoor Programs
    • Passes and Memberships
      • Active5 Pass
    • Pickleball
    • Registering for a Program
      • Code of Conduct
      • Explore all Programs
      • HIGH FIVE Accreditation
      • Recreation Fee Assistance
    • Skating
      • Explore Skating
    • Student Theatre Programs
    • Summer Camps and School Break Programs
      • Park Play
      • School Break Programs
      • Summer Camps
        • Summer Camp Information for Parents
        • Summer Camp Programs
    • Swimming and Aquatic Programs
      • Aquatic Fitness
      • Aquatic Leadership Courses
      • Lap Swim
      • Swimming Lessons
    • Volunteering Opportunities
  • Applications, Licences and Permits
    • Building Permits
    • Burn Permits
    • Business Licences
    • Claims
    • Development Applications
    • Dog Licences
    • Freedom of Information
    • Festival and Event Applications
    • Liquor Licences
    • Lottery Licences
    • Marriages
      • Marriage Certificates
      • Marriage Licences
    • Parking
    • Pool Permits
    • Rent a Facility or Park
    • Road and Transportation Permits
    • Sign Permits
    • Speak at a Meeting
    • Specialized Transit
    • Temporary Outdoor Patios
    • Tournament Applications
  • Arts, Culture and Events
    • Art
    • Arts and Culture Fund
    • Arts and Culture in Burlington
    • Calendar of Events
    • Cultural Map
    • Downtown Burlington
      • Downtown Waterfront
    • Festivals and Events
      • Canada Day
      • Concerts in the Park
      • Culture Days
      • Festival and Event Applications
      • Food for Feedback
      • Kids Mini Fest
      • Movies Under the Stars
      • Remembrance Day
      • Santa Claus Parade
      • Vendor Opportunities
    • History and Heritage
      • Doors Open Burlington
      • Heritage Conservation Planning
    • Libraries
    • Local Farms, Community Gardens and Markets
    • Music
    • Story Maps
    • Theatres
    • Twin Cities Apeldoorn and Itabashi
    • Visiting Burlington
  • Building and Renovating
    • Basement Flooding
    • Booking an Inspection
    • Building Permits
      • Applying for a Building Permit
      • Building Permit Process
      • Check the Status of a Permit
      • Demolitions
    • Building Records, Statistics and Reports
    • Call Before You Dig
    • Design Standards
      • Accessibility Design Standards
      • Engineering Standard Drawings
      • Standard Specifications
    • Development Charges
    • Driveways and Curbs
    • Fences
    • Home Construction and Renovation
    • Pool Permits
    • Property Standards
    • Sign Permits
    • Zoning
  • Business in Burlington
    • Advertising and Sponsorship
    • Bid Opportunities
    • Economic Development
    • Business Licences
      • Adult Entertainment Licences
      • Group Homes
      • Public Vehicle Licences
    • Filming in Burlington
    • Halton Region Small Business Centre
    • Red Tape Red Carpet Task Force
    • Sign Permits
    • Starting a Business
    • TechPlace
    • Temporary Outdoor Patios
    • Zoning
  • By-laws and Animal Services
    • By-laws
      • Animal Control By-law
      • By-law Enforcement
      • Frequently Requested By-laws
      • Search By-laws
    • Dog Licences
    • Donations
    • Educational Programs
    • Leash-Free Dog Parks
    • Lost Pets
    • Pet Adoption
    • Rabies
    • Report an Issue
    • Wildlife
      • Coyotes
  • Community Supports
    • Accessibility
      • Accessibility Design Standards
      • Accessibility Legislation in Ontario
      • Accessible Parking Permits
      • Accessible Recreation
      • Corporate Accessibility Policy
      • Service Animals
    • Active Aging Plan
    • Community Funding and Grant Programs
    • Community Hub
    • Community Partners
    • Lending Library
    • Love My Neighbourhood
    • Key to the City
    • Neighbourhood Community Matching Fund
    • Neighbourhood Connectors
    • Neighbourhood Rinks
    • New to the Community
    • Recreation Fee Assistance
    • Volunteering Opportunities
  • Council and City Administration
    • Accountability and Transparency
      • Audit Committee
      • Closed Meeting Investigations
      • Conflicts of Interest Registry
      • Council Remuneration and Expenses
      • Freedom of Information
      • Integrity Commissioner
      • Lobbyist Registry
      • Office of the Ombudsman
    • Agendas and Minutes
    • Bid Opportunities
    • Budget and Finances
      • Approved Budget Book
      • Financial Statements
      • Property Taxes
      • Proposed Budget
      • Public Sector Salary Disclosure
    • By-laws
    • Careers
    • City Administration
      • Accounts Payable
      • City Manager
      • Corporate Policies
      • Departments
      • Job Descriptions
    • Claims
    • Commissioner of Oaths and Declarations
    • Committees and Boards
      • Accessibility Advisory Committee
      • Agricultural and Rural Affairs Advisory Committee
      • Apply to a Board or Committee
      • Council and Committee Meetings
      • Council Remuneration Review Working Group
      • Cycling Advisory Committee
      • Downtown Parking Advisory Committee
      • Greater Bay Area Sub-Committee
      • Heritage Burlington Advisory Committee
      • Inclusivity Advisory Committee
      • Integrated Transportation Advisory Committee
      • Joint Compliance Audit Committee
      • Mayor's Millennial Advisory Committee
      • Mundialization Committee
      • Seniors' Advisory Committee
      • Speak at a Meeting
      • Standing Committees of Council
      • Sustainable Development Advisory Committee
    • Contact Us
    • Council
      • Communicating with City Council
      • Council and Committee Meetings
      • Council Information Packages
      • Council Members and Wards
        • Mayor Marianne Meed Ward
          • Make a Request
            • Ask the Mayor
            • Congratulatory Letters and Certificates
            • Flag Raisings
            • Invite the Mayor
            • Request a Meeting with the Mayor
          • Mayor's Meetings and Events
          • Request a Proclamation
        • Ward 1 - Councillor Kelvin Galbraith
          • Ward 1 News, Meetings and Events
        • Ward 2 - Councillor Lisa Kearns
          • Ward 2 News, Meetings and Events
        • Ward 3 - Councillor Rory Nisan
          • Ward 3 News, Meetings and Events
        • Ward 4 - Councillor Shawna Stolte
          • Ward 4 News, Meetings and Events
        • Ward 5 - Councillor Paul Sharman
          • Ward 5 News, Meetings and Events
        • Ward 6 - Councillor Angelo Bentivegna
          • Ward 6 News, Meetings and Events
      • Speak at a Meeting
      • Standing Committees of Council
        • Audit Committee
        • Community Planning, Regulation and Mobility Committee
        • Corporate Services, Strategy, Risk and Accountability Committee
        • Council Workshop Committee
        • Environment, Infrastructure and Community Services Committee
    • Elections
    • Initiative Projects
      • Burlington One Brand Project
      • Park Dedication Bylaw
      • Parks Provisioning Master Plan (PPMP)
      • Red Tape Red Carpet Task Force
        • Red Tape Red Carpet Progress Reporting
      • Rural Internet Installation
    • Open Data
    • Plans, Reports and Studies
      • 2018-2022 Burlington’s Plan: From Vision to Focus
      • Active Aging Plan
      • Asset Management Plan
      • Audit and Accountability Fund - Web Architecture Review Report
      • Climate Action Plan
      • Framework for Recreation
      • Integrated Mobility Plan
      • Legal Cannabis and the City of Burlington
      • Lowville Park Master Plan
      • Multi-Year Accessibility Plan
      • Service Delivery Plans
      • Strategic Plan
      • Transit Business Plan
      • Waterfront Hotel Planning Study
      • Young Tree Pilot Study
    • Public Engagement
    • Volunteering Opportunities
    • Service Burlington
  • Halton Court Services
    • About Us
      • Common Legal Terms
      • FAQs
    • Court News and Notices
    • For Defendants
      • File an Appeal
    • For Enforcement Agencies
  • Home, Property and Environment
    • Building and Renovating
    • Construction in Your Neighbourhood
    • Environment
      • Climate Change and Air Quality
      • Electric Vehicles
      • Environmental Assessment Projects
      • Energy Initiatives
        • Energy and Buildings
        • Energy and City Operations
      • Environmental Programs
      • Idling
      • Local Food
      • Stormwater Management Projects
      • Water and Stormwater
      • Yellow Fish Road Program
    • Forestry
      • Burlington Honour Roll of Trees
      • City Trees and You
      • Forest Protection and Tree Permits
        • Tree Permit Application
      • Tree Pests and Diseases
      • Tree Planting and Care
      • Tree Stump Removal
    • Garbage, Recycling and Leaf Collection
      • Halton Waste Management Site
      • Household Hazardous Waste
      • Leaf Collection
      • Litter and Clean ups
      • Yard Waste
    • Maps
    • Open Air Burning - Campfires, Chimineas, Fire Pits
    • Property Information Request
    • Property Taxes
    • Utilities
      • Rural Internet Installation
  • Parks, Facilities and Rentals
    • Advertising and Sponsorship
      • Adopt-A-Flowerbed
      • Arena Advertising
      • Display Cases
      • Donations in Honour and Memory
      • Flyer Slots
      • Read-o-Graph Signs
      • Wall, Window and Floor Advertising
    • Amphitheatres
    • Arenas and Ice Centres
    • Banquet Centres
    • Cemeteries
    • Community Centres
    • Facility Construction Projects
    • Facility, Sports Field and Pool Closures
    • Gyms
    • Leash-Free Dog Parks
    • Libraries
    • Marina
    • Parks and Facilities Directory
    • Park Renewal Projects
    • Picnics
    • Pools, Splash Pads and Spray Parks
    • Rent a Facility or Park
      • Explore Facility and Park Rentals
    • Rooms and Auditoriums
    • Sports Fields
    • Trails and Bikeways
  • Planning and Development
    • City-wide Parking Standards
    • Community Benefits Charge
    • Current Development Projects
      • Ward 1
      • Ward 2
      • Ward 3
      • Ward 4
      • Ward 5
      • Ward 6
    • Development Applications
      • Burlington Planning Process
      • Committee of Adjustment
        • Applications for Consent
        • Minor Variances
      • Demolitions
      • Grading and Drainage Clearance Certificate
      • Official Plan Amendments
      • Part Lot Control
      • Required Background Studies
      • Site Alteration Permits
      • Site Plans
      • Subdivisions
      • Zoning
    • Development Charges
    • Heritage Conservation Planning
      • Municipal Cultural Heritage Register
      • Supporting Burlington's Heritage
    • Official Plan
    • Property Information Request
    • Urban Design
    • Zoning
      • Zoning By-Law Amendments
        • Search Zoning By-Law Amendments
      • Zoning Clearance Certificates
  • Property Taxes
    • Paying Property Taxes
      • How Your Taxes are Used
      • Pre-Authorized Tax Payment Plans
    • Property Assessments
      • Assessment Appeals
    • Rebates and Deferrals
      • Heritage Property Tax Rebate
      • Low-Income Seniors Property Tax Rebate
      • Older Adults Property Tax Deferral Program
      • Registered Charity Rebates
    • Tax Adjustments Applications
    • Tax Certificates
    • Update Your Address or Property Ownership
  • Fire and Emergency Services
    • Ambulance and Paramedic Services
    • Coronavirus (COVID-19)
    • Emergency Notifications
    • Emergency Plan and Preparedness
    • Fire Department
      • Fire and Public Safety Education
        • Apartment Fire Safety
        • Babysitting Safety
        • Barbecue Safety
        • Barn Fire Prevention
        • Carbon Monoxide
        • Cooking Fire Safety
        • Family Fire Escape Plan
        • Fire and Life Safety for People with a Disability
        • Fire Extinguishers
        • Fire Prevention Week
        • Fireplaces and Woodstoves
        • Fireworks
        • Heating Safety
        • Open Air Burning - Campfires, Chimineas, Fire Pits
        • Smoke Alarms
        • Smoking Fire Safety
      • Fire Department - About Us
      • Fire Station Locations
      • Fire Programs and Services
        • Alarm Assistance Program
        • Burn Permits
        • Fire Inspections and Enforcement
      • Working with the Fire Department
    • Health and Safety Notices
    • Police Service
    • Stormwater Safety
  • Roads, Parking and Traffic
    • Cycling
    • Driveways and Curbs
    • Electric Vehicles
    • Leaf Collection
    • Parking
      • Accessible Parking Permits
      • Paid Parking and Reservations
      • Parking Exemptions
      • Parking in Downtown Burlington
      • Parking Permits
      • Paying a Parking Ticket
      • Winter Parking
    • Report an Issue
    • Road and Sidewalk Maintenance
    • Road and Transportation Construction Projects
    • Road Closures and Restrictions
    • Road and Transportation Permits
    • Snow Removal
      • Snow Control Updates
      • Snow Removal Plan
      • Windrow Clearing for Persons with Disabilities
      • Winter Parking
    • Traffic Safety
      • Pedestrian Crossovers and Crossing Guards
      • Speeding and Aggressive Driving
    • Transit
  • Transit
    • About Us
      • Advertising
      • Contact Us
    • Fares and Passes
      • Adults 65 Ride for Free
      • Connections and Transfers
      • Fares
      • Low Income Pass
      • PRESTO Cards
        • PRESTO Contactless
      • Single-Ride Vouchers
      • Students Passes
    • Riding With Us
      • Accessibility
      • Bike Racks
      • Lost and Found
      • Specialized Transit
    • Schedules and Routes
      • Connections and Transfers
      • Plan a Trip
      • Real-Time Bus Arrival Times
      • Schedules and Maps
      • Transit Updates and Changes
    • MyRide
  • News and Notices
    • All News and Notices
    • Calendar of Events
    • City Meeting Calendar
    • City Talk
    • Extreme Weather Alerts
    • Facility, Sports Field and Pool Closures
    • Halton Court Services news
    • Health and Safety Notices
    • Media Releases
      • Media Contacts
    • Public Notices
    • Road Closures and Restrictions
    • Service Disruptions
    • Snow Control Updates
    • Transit Updates and Changes
    • Subscribe

Applications, Licences and Permits

HomeApplications, Licences and PermitsClaims
  • Facebook
  • Twitter
  • LinkedIn
  • Email

Claims

If you have suffered a loss for which you believe the City of Burlington may be responsible, you can file a claim against the City.

In accordance with our Insurance Claims Protocol, payment of your claim will only be made if the City has been found legally liable. Liability refers to the responsibility or negligence assessed against the City if the City has failed to meet the appropriate standard of care, which resulted in your loss.

For more information, contact us by phone at 905-335-7777, ext. 7582 or by email at claimsadministrator@burlington.ca.

Submit a claim online

Contacting your insurance company or broker

Although we recognize that suffering a loss can be upsetting, it is important to know that the City is not your insurer. If you have an automobile or property insurance policy, we suggest that your report the incident to your insurance company or broker right away. By getting your insurance company involved immediately, you will be in a better position, as the policy will protect your interests should you submit a claim to your insurance company. Should your insurance company believe that the City us responsible for the loss, the insure may seek compensation against the City on your behalf.

Filing a claim

Follow these steps to file a claim against the City. In situations involving disrepair of a City road or sidewalk, you must provide notice to the City within 10 days of the incident.

How to file a claim
 Review these instructions to learn how to file a claim against the City of Burlington.
 Prepare your notice of claim
 Prepare your notice of claim against the City and ensure it includes:
  • Your name, mailing address, email address and phone number
  • A complete description of when and where the incident took place
  • A complete description of what happened, including photos, motor vehicle accident reports and/or records prepared by public authorities
  • If the incident involved a City contractor or occurred within a construction area, the name of the contractor
  • The names and contact information of any witnesses
  • A complete description of your claim for damages, including all documentation to support or substantiate your claim such as receipts and estimates
  • If you have reported the incident to your insurance company, the name and contact information of the insurance adjuster assigned to your insurance claim
 Submit your claim to the City online, in-person, by mail or fax
 You can submit your claim to the City online, in-person, by mail or fax.
  • Online: Complete our online Burlington Claim Submission Form. You will receive an automatic acknowledgement upon submission of your claim.
  • In-person: Visit the Clerks department at City Hall (426 Brant St.) with your claim.
  • By mail: Mail your notice of claim to
    The Corporation of the City of Burlington
    City Clerk
    PO Box 5013, 426 Brant St.
    Burlington, ON L7R 3Z6
  • By fax: Fax your claim to us at 905-335-7675.
 Await a response from our adjusting firm
 We send all claims to an independent insurance adjusting firm in order for the adjuster to conduct an investigation into the facts and circumstances of your incident and to determine whether the City is legally liable for your claim for damages. A representative of the adjusting firm will contact you within six business days of the City receiving your notice of claim. You can expect to receive a letter from the adjuster setting out their assessment of liability within eight to 12 weeks. Response times may vary depending on the complexity of your claim and the availability of information.

 

Claims involving Halton Region roads

For claims involving roads that are within the jurisdiction of Halton Region, please call 311, 905-825-6000, or 1-866-442-5866 (toll-free), or visit their website.

Claims involving Ministry of Transportation roads

Learn how to submit a claim if your vehicle is damaged and the Ministry of Transportation (MTO) is responsible.

Privacy of information

Personal information contained on this form is collected under the authority of the Municipal Act and will be used for the purposes of receiving, assessing and responding to claims submitted to the city. Please direct all questions about this collection to:

Insurance and Risk Management Officer
Legal Department
PO Box 5013, 426 Brant St.
Burlington, ON L7R 3Z6
Phone: 905-335-7777, ext. 7582

Applications, Licences and Permits
    • Building Permits
    • Burn Permits
    • Business Licences
    • Claims
    • Development Applications
    • Dog Licences
    • Freedom of Information
    • Festival and Event Applications
    • Liquor Licences
    • Lottery Licences
    • Marriages
      • Marriage Certificates
      • Marriage Licences
    • Parking
    • Pool Permits
    • Rent a Facility or Park
    • Road and Transportation Permits
    • Sign Permits
    • Speak at a Meeting
    • Specialized Transit
    • Temporary Outdoor Patios
    • Tournament Applications

Contact Us

Subscribe To Page Updates

City of Burlington footer logo

426 Brant Street, PO Box 5013,
Burlington, Ontario L7R 3Z6

Email: city@burlington.ca
Phone: 905-335-7777

Follow Us

  • View View our Facebook Page
  • View View our Twitter Page
  • View View our Instagram Page
  • View View our YouTube Page
  • View View our LinkedIn Page
  • Accessibility
  • Privacy Policy
  • Disclaimer
  • Sitemap
  • Website Feedback
  • Contact Us
  • Social Media Commenting Guidelines
  • Land Acknowledgement
Copyright © 2022 Burlington By GHD Digital

Connect with Burlington

Stay up to date on Burlington activities, events, programs and operations by subscribing to our many eNewsletters.

Sign Up Now