If you have suffered a loss for which you believe the City of Burlington may be responsible, you can file a claim against the City.
In accordance with our Insurance Claims Protocol, payment of your claim will only be made if the City has been found legally liable. Liability refers to the responsibility or negligence assessed against the City if the City has failed to meet the appropriate standard of care, which resulted in your loss.
For more information, contact us by phone at 905-335-7777, ext. 7582 or by email at claimsadministrator@burlington.ca.
Contacting your insurance company or broker
Although we recognize that suffering a loss can be upsetting, it is important to know that the City is not your insurer. If you have an automobile or property insurance policy, we suggest that your report the incident to your insurance company or broker right away. By getting your insurance company involved immediately, you will be in a better position, as the policy will protect your interests should you submit a claim to your insurance company. Should your insurance company believe that the City us responsible for the loss, the insure may seek compensation against the City on your behalf.
Filing a claim
Follow these steps to file a claim against the City. In situations involving disrepair of a City road or sidewalk, you must provide notice to the City within 10 days of the incident.
| How to file a claim |
| Review these instructions to learn how to file a claim against the City of Burlington. |
| Prepare your notice of claim |
Prepare your notice of claim against the City and ensure it includes:
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| Submit your claim to the City online, in-person, by mail or fax |
You can submit your claim to the City online, in-person, by mail or fax.
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| Await a response from our adjusting firm |
| We send all claims to an independent insurance adjusting firm in order for the adjuster to conduct an investigation into the facts and circumstances of your incident and to determine whether the City is legally liable for your claim for damages. A representative of the adjusting firm will contact you within six business days of the City receiving your notice of claim. You can expect to receive a letter from the adjuster setting out their assessment of liability within eight to 12 weeks. Response times may vary depending on the complexity of your claim and the availability of information. |
Claims involving Halton Region roads
For claims involving roads that are within the jurisdiction of Halton Region, please call 311, 905-825-6000, or 1-866-442-5866 (toll-free), or visit their website.
Claims involving Ministry of Transportation roads
Learn how to submit a claim if your vehicle is damaged and the Ministry of Transportation (MTO) is responsible.
Privacy of information
Personal information contained on this form is collected under the authority of the Municipal Act and will be used for the purposes of receiving, assessing and responding to claims submitted to the city. Please direct all questions about this collection to:
Insurance and Risk Management Officer
Legal Department
PO Box 5013, 426 Brant St.
Burlington, ON L7R 3Z6
Phone: 905-335-7777, ext. 7582