A Digital Strategy is a planned set of actions and investments that take advantage of technology and data to optimize and transform the way City services are delivered. The strategy will guide the delivery of services that meet the needs of the community, are easy to use and cost efficient.
The strategy addresses key enterprise risks while future-proofing the City’s service delivery.
A Digital Business Strategy asks:
- How can we better understand and respond to changing customer and employee needs?
- How can we drive innovation and agility to achieve business outcomes more quickly?
- What changes do we need to introduce to our business model and services to thrive?
- How can we be more efficient and cost effective?
Why does Burlington need a Digital Business Strategy?
A number of external and internal factors make a Digital Business Strategy for the City important.
- Burlington is a city experiencing growth and changing socio-economic conditions. The expectations for the speed and quality of service the City delivers is evolving, including mounting pressures from external partners (e.g., the Province and business community) for more efficient and effective services.
- Industry trends are increasingly moving away from the way the City has historically conducted business, and it needs to modernize to stay relevant. The longer the City waits, the more difficult it will be to make these changes.
- Multiple corporate projects - The City is introducing change across several areas to enhance the systems it uses to operate. A corporate digital business strategy will help coordinate these efforts and promote shared accountability. Internal stakeholders are increasingly seeing the value and need for change in the way the City operates.