Emergency Notifications

The City of Burlington will issue an alert during large-scale emergencies when there is an immediate threat or danger. Examples include but are not limited to: 

• Gas leak 
• Train derailment 
• Widespread flooding 
• Severe weather with cascading impacts

The City also tests the system at least once a year, so subscribers active as of the annual test date will receive the annual test alert. 

Yes, anyone who lives or works in Burlington can register. 

Be sure to log in any time your contact information changes. 

Yes, you can register your elderly parent to receive phone messages. 

They can also call Service Burlington at 905-335-7777, and someone will be available to help get them registered. 

No, Alert Burlington is a free service. 

Subscribers can opt out any time, using the following steps: 

1. Log into your account at https://www.getrave.ca/smart911/ref/login.action?pa=burlington 
2. Click on the “Account Settings” tab in the black bar near the top of the page 
3. Click on the grey “Remove Account” button near the bottom right of the page 
4. Enter your account password, your reasons for unsubscribing (optional) and click the black “Unsubscribe” button near the bottom right of the page

Upon completing the account registration process, subscribers will receive a confirmation email from no-reply@getrave.ca. 

No, Alert Burlington is for emergencies only. In the same way that the province uses the Alert Ready system sparingly to ensure their alerts do not lose their urgency and importance, the City recognizes that Alert Burlington should only distribute notifications when absolutely necessary during large-scale emergencies. 

Rave Mobile Solutions, the vendor for Alert Burlington is available to provide technical support Monday to Friday from 8 a.m. to 6 p.m. EST as follows:

By email: rave.support@motorolasolutions.com (this is the preferred method)

Please include as much information as possible, including:

• User name
• Error messages (as applicable)
• Expected behaviour
• Observed behaviour
• Screenshots

OR

By phone: 1-888-605-7164, Option 3

If a technical support team member is not immediately available to answer your call, you can leave a voicemail, which creates a new support ticket on your behalf. If leaving a message, please provide the following:

• Your name
• Your direct number
• Description of the issue

How can I log into my Alert Burlington account to review my contact information?

It is recommended that Alert Burlington subscribers log into their accounts annually to review their contact information to ensure that it is current.

To log into your Alert Burlington account:

1. Go to https://www.getrave.ca/smart911/ref/reg.action?pa=burlington
2. Click on the blue “Sign In” button located at the top right of the page
3. Enter your User ID and password to log into your account. If you have forgotten your User ID or password, click on the “Forgot User ID or Password?” link, and enter the requested information.
4. Once logged into your account, you can review the email address, address(es) and phone numbers linked to your account. If you need to make any changes, click on the applicable edit or remove link.

I already receive Alert Ready notifications, why should I sign up for Alert Burlington?

Alert Ready is Canada’s national emergency alert system, and it pushes alerts through television, radio and LTE connected and compatible devices.

If the established criteria are met, municipalities in Ontario must send a request to Emergency Management Ontario to issue an Alert Ready alert on their behalf.

Emergency Management Ontario has processes to follow before issuing Alert Ready alerts on behalf of a municipality.

Time is of the essence during emergencies, which is why the City of Burlington created Alert Burlington, so that our staff can issue Alert Burlington alerts directly. This means that Alert Burlington alerts will be sent faster to Alert Burlington subscribers than Alert Ready alerts.

What are some instances where I might receive an alert? 

The City of Burlington will issue an Alert Burlington alert during large-scale emergencies when there is an immediate threat or danger to recommend taking protective action. Examples include but are not limited to: 

• Gas leak 
• Train derailment 
• Widespread flooding 
• Severe weather with significant cascading impacts

In the following cases, Alert Burlington notifications will not be sent, as other entities are responsible for public messaging:

• Policing matters (including but not limited to active shooter situations and Amber Alerts for missing children), as the relevant police jurisdiction has their own protocols for notifying the public
• Tornadoes, as this is generally completed by Environment and Climate Change Canada due to the short lead time 

The City also tests the system at least once a year, so subscribers active as of the annual test date will receive the annual test alert.