Drop-In Fees, Passes and Memberships

You can purchase a pass or membership or renew a membership online or in person.

Online

• Login to your account
• Click on the Memberships tab
• Follow the instructions on screen to purchase the pass or membership

Learn more about “how to create an account” or “purchase online”

Note the following for all online purchases

• Passes or memberships can only be purchased by the person logged into the account. If you have secondary account holders sharing same account that do not have an online login, please visit one of our customer service locations to purchase their pass or membership in person.
• If you already have a Parks and Recreation membership card, you do not require a NEW card.   Your purchase will automatically sync to your existing pass.

Can I keep my current pass?

Yes, you may request to reactivate your pass since we are reopening facilities, you can continue to use that pass until it expires. For more information, please email our customer service at liveandplay@burlington.ca.

What new membership pass options are available?

The following passes are available:

• Aquafit 30-Day Pass
• Lap Swim 30-Day Pass
• Shinny 10 Pass
• Skate Yearly Pass
• Swim Yearly Pass

Where can I purchase a membership or pass?

Passes are available for sale at liveandplay.burlington.ca. Please sign into your account (or create one if you are a new customer) and navigate to the Membership tab.

How do I use my new pass when signing up for programs?

Login to your account to view and register in advance for all drop-in programs. When you register for the program of your choice you can then select the zero-dollar fee that will be available to you during the 30 days term of your pass.

Do I need my old pass or membership plastic card, or will I get a new one?

No – your pass will be added to your Live & Play account, and you do not need to show anything at the pool. Please remember to register in advance for all programs. Staff will validate that your name is on the course roster before entry.

Can my current pass or membership be refunded?

Yes, your current pass membership may be cancelled and a prorated refund will be placed on your account as credit to be used at a future date. There is no expiry date for credit on an account.

What can I use my account credit for?

Your account credit can be used towards the purchase of any City of Burlington recreation programs and services, including online admissions for drop-in swimming and skating programs and registered program opportunities.

Can I get a refund for the value of my account credit?

If you would like a mailed cheque refund for the value of your account credit, you may request this by emailing liveandplay@burlington.ca and our staff will be able to assist you. Please ensure you include your current full mailing address with your refund request.

Can I continue to use my Shinny or Fitness 10, 20, 40 passes?

If you currently hold a 10, 20, 40 class pass, you may continue to use this as payment for online admissions. When your pass has been fully used, you will be able to select from our new membership offerings. Remaining unused classes on 10, 20, 40 passes do not expire.

Can I purchase a new 10, 20, 40 pass?

Select passes are being brought back. Subscribe to this page for updates.

Can I use the pass to attend Fitness (Landfit) classes?

The pass is only valid for Aquatic Fitness classes only. It is not valid for Fitness (Landfit) classes.

Why can’t I buy or renew my regular annual or monthly pass?

To align with Regional and Provincial Health Guidelines, the service level and capacities for swimming has been reduced. Pass sales have been placed on hold because we could not provide the space and availability for programs that we could in the past.

Can I use the lap swimming pass to go to recreational swimming?

Yes, you may use the 30-day pass for Lap Swimming and recreational swimming.

Why are you introducing a 30-day pass for Lap Swimming and Aquatic Fitness?

We recognize that there are many who are swimming or participating in lap swimming and aquatic fitness classes multiple times per week and would benefit from a discounted rate to ease the burden and encourage participation.

Can I renew the 30-day pass for Lap Swimming and Aquatic Fitness?

Yes, the promotional 30-day pass can be renewed at the special rate while the promotion is available.

How do I use my new pass when signing up for programs?

Login to your account to view and register in advance for all drop-in programs. When you register for the program of your choice you can then select the zero-dollar fee that will be available to you during the 30-day term of your pass.

Why is the Shinny monthly membership not being offered?

We are reviewing the bulk shinny passes. Currently the pricing structure is not in line with the number program offerings and does not provide an equitable opportunity for all age categories.

• For a complete information on Play Standards including Covid Voluntary Acceptance of Risk statement, visit burlington.ca/playstandards.
• Passes and Memberships are not transferable and cannot be loaned to another person.
• Pass and Membership holders must comply with all staff instructions and all admission and supervision standards for the specified program. See burlington.ca/playstandards for more information. Pass and Membership holders must comply with all City of Burlington by-laws, policies, and procedures.
• Program dates and times may change. Holiday closures and scheduled facility maintenance closure dates will be posted on the City of Burlington’s website and at the facility.
• Fees may change. HST is applied where applicable. An additional fee applies for non-residents.
• All NSF cheques will be charged a $40 administration fee.
• Declined credit card payments will be charged an administration fee.
• Once a pass or membership term has started and you request to cancel the pass or membership, you will only receive a partial credit. The partial credit amount will be based on the value of the remaining portion of the term from the time the cancellation request is received. Any cancellation requests must be made in person or in writing. Refunds for unused credits may be requested at any time.
• By entering the facility or participating in any City of Burlington program, the Pass or Membership holder or the legal guardian of the Pass or Membership holder voluntarily accepts the risks of injury, death, damage or loss of property as a result of entering the facility or participating in any program. 

• The City of Burlington may remove a Pass or Membership holder from the facility and/or terminate participation in any program at any time.  The City of Burlington is not responsible for any injuries, deaths, damages or loss of property for any reason. The Pass or Membership holder or the legal guardian of the Pass or Membership holder agrees to fully release the City of Burlington from any claims.
• These Terms and Conditions may change without notice.