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In case of emergency always dial 9-1-1

Calling emergency services

Call 9-1-1 when:

You require the immediate assistance from police and/or fire and/or an ambulance
You have a life-threatening situation
You need to report a fire or other dangerous situation
A crime is in progress

Please be aware of differences in how 9-1-1 service operates with a VoIP phone compared to traditional telephone service.

With traditional phone services, your 9-1-1 call is sent directly to the nearest emergency response centre.
With VoIP phone service, your 9-1-1 call may be forwarded to a third-party service provider that will re-route your call to an emergency response centre.

For more information, visit http://crtc.gc.ca/eng/phone/911/voip.htm

Non-emergencies

For general enquiries, please call:
905-637-8207 and follow the menu options or email: firedepartment@burlington.ca.

To reach the fire prevention division (public education, inspections and enforcement), please call:
905-637-8207, ext. 6236

If you are experiencing difficulties with a smoke alarm, carbon monoxide alarm, please call:
Non-emergency dispatch centre at: 905-637-8253.

Fire Alarm System Interruption

If you are a technician working on a fire protection system,you must call us at: 905-637-8253 before any interruptions to a fire system (24 hours a day, 365 days a year).

Fees may apply if it is determined that a false alarm response is due to system maintenance with failure to notify the Burlington Fire Department.

Connect with us online:

For fire and life safety information visit Fire and Public Education .

You can also follow us on:

Visit our fire stations:

Members of the public can drop by any of Burlington's fire stations for a station tour.
For larger groups, please call the station you wish to visit ahead of time to book your visit.