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Under the Province’s Roadmap to Re-open, Service Burlington is currently open for in-person service with the exception of commissioning services and marriage licences which are available by appointment only. Please visit the marriage licences page and commissioning page or call 905-335-7777 to book your appointment. Residents can also visit our online services page to access a variety of City services online. Service Burlington is available to answer questions by phone at 905-335-7777 and email at city@burlington.ca |
The planning services Property Information Request service is currently unavailable.
On Nov. 30, 2020, the Region of Halton issued a Notice of Decision approving the new Burlington Official Plan. A number of appeals to various parts of the new Official Plan were received during the appeal period. The Local Planning Appeal Tribunal (LPAT) will issue Orders throughout the appeal process to establish and confirm which portions of the new Official Plan remain subject to appeal, and which portions are in effect. As a result, the planning services Property Information Request service is currently suspended. We apologize for this inconvenience and will resume this service at a later date. For more information regarding the LPAT process, the Burlington Official Plan, 2020 and the Burlington Official Plan, 1997 please visit https://www.burlington.ca/en/services-for-you/Official-Plan-Review.asp
City staff continue to work remotely and are ready to assist the community in the delivery of as many services as possible. For information and updates on City services, including what’s open and closed visit burlington.ca/coronavirus. We appreciate your patience and understanding.
The City of Burlington offers a Property Information Request (PIR) online application service.
Services can include:
- Note: this service is typically used by real estate lawyers and mortgage companies.
- One-time registration for a user account
- Log into user account using email address and personal password
- Ability to apply for new property information requests online (shopping cart feature for multiple requests)
- Conduct a property search using address (number and street name), roll number or property PIN
- Make payment online: Visa, Mastercard and American Express accepted
- Upload PDF attachments online (only required if required for services requested: zoning verification letter, survey compliance, agreement compliance)
- Receive instant confirmation of the successful application through website and receive emailed receipt of transaction
- Check the status of active PIRs
- Pay outstanding fees online
Complete the Online Property Information Request Form
(If you are a first-time user, you must register an account)
Download and complete the Offline Property Information Request Form
Download the Offline 2022 Property Information Request form
| What is a property information request? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| A property information request is a "one stop" application form that captures many services across the various departments within the City of Burlington in order to provide a simplified application form and process. The property information request form includes 25 different services from six different departments that can be requested on one application form. |
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| What services can I apply for? What are the costs for each service? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| An administration fee of $11.50 is applicable to each request. (HST is already included and ONLY applicable to those items marked by *.)
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| What is an Attachment? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| An attachment is a document that is required for your application if you have selected: zoning verification letter, survey compliance and agreement compliance/subdivision assumption. For online applications, the attachment document(s) must be in PDF format. You will be asked to upload your document within the online application. For in-person/mailed applications, the attachment document(s) can be scanned and emailed to city@burlington.ca or mailed in with the application form. For all submissions, include a reference to the property address on application. See also: Which services require an attachment to be submitted with the application? |
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| Which services require an attachment to be submitted with the application? | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Zoning Services: Zoning Verification letter - optional detailed letter attachment Enter the existing/proposed use of property within the application, or submit/upload a detailed letter with the application. If a detailed letter is not submitted, the letter will indicate a general overview of the zoning and If a detailed letter is submitted with specific questions, the letter will indicate a direct response to the questions.
Please note: upon receipt of a zoning verification letter request, you may be required to submit further information such as the examples below:
Survey Compliance - mandatory survey attachment required. A legible, Ontario Land Survey (OLS) must be submitted with your application in order to verify building/structure location on property. Legal Department: Agreement Compliance/Subdivision Assumption - mandatory agreement/instrument submission/upload required. Enter the agreement/instrument numbers within the application, or submit/upload the agreement/instrument numbers with the application. See also: What is an attachment? |
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Contact Us:
For questions regarding the property information request application service, please contact the City of Burlington - Service Burlington at 905-335-7777 or email city@burlington.ca
For questions regarding the online service or support, please email online@burlington.ca
For questions regarding the service(s) you are requesting or would like to follow up with an existing property information request application, please contact the department directly.