Burlington Transit offers book-in-advance service for customers who cannot use a conventional bus. It provides a safe door to door service so you can travel to any location in Burlington including work, shopping centres and to medical appointments. Specialized transit can also provide connections to Oakville’s Care-a-Van and Hamilton’s DARTS services.
How does Specialized Transit work?
Book your trip
- Trips can be booked by calling the Specialized dispatch centre at 905-639-5158
- Trips can be booked using the on-line booking tool.
- Trips can be booked up to 2 weeks in advance.
- Routine trips for work, school or certain medical appointments can be booked as repeating appointments.
- If a support person or companion will be riding with you, please let the dispatcher know.
Be ready for your pick-up
- Rides will arrive up to 15 minutes before your scheduled time.
- If you must cancel, call as soon as you know. This ensures other clients have the opportunity to use the service.
- If you are running late, call dispatch to adjust your pick-up time.
Riding on Specialized
- Depending on bookings, Specialized Transit can be a shared ride; other customers may be on the vehicle with you.
- Pay your fare using PRESTO or cash. Fares are the same as conventional buses. Visit the fare page [link] for information.
- Customers will be taken from an accessible door to an accessible door.
- If you travel to Oakville or Hamilton, you will transfer at a mutual location. Burlington Specialized Transit will take customers to the Oakville Trafalgar Hospital.
- Drivers will ensure you are safe at all times. If you need someone to meet you at the drop-off door, you will not be left alone until that person arrives to help you.
Specialized vehicles are less busy between 10 a.m. and 2 p.m. on weekdays.
Apply to use Specialized Transit
Complete the Specialized Transit application to apply for specialized transit in Burlington, Milton and Oakville. Sections of the form must be completed and signed by your doctor or a health care professional. Review of the application will consider the following criteria:
- Unconditional – You are a person with a condition that prevents you from using conventional transit service 100 per cent of the time.
- Conditional – You are a person with a condition where environmental/physical barriers limit your ability to consistently use conventional transit.
- Temporary – You are a person with a temporary condition that prevents you from using conventional transit. Temporary eligibility has a fixed end date.
Get an application |
| Download the Specialized Transit application or pick up a printed copy at the Burlington Transit Customer Service counter in the Burlington GO Station. Get an application mailed to you by calling 905-639-0550 or emailing us. |
Complete the application |
| Complete your application with your healthcare professional. Be as specific as possible to provide information for the assessment. Completing your application form does not guarantee eligibility. |
Submit the application |
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Completed applications go to a centralized processing centre and can be:
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Review |
| Applications are reviewed by a third-party medical company. As part of the review, you may need to have an in-person assessment. Fully completed applications will be reviewed within 14 calendar days from when they are received.. After the review, you will receive a letter by mail detailing the review. If you are approved, you will receive a welcome package. |
Contact Specialized
Dispatch
905-639-5158
Monday to Friday: 8 a.m. to 5 p.m.
After-hours Phone
905-330-8695
Operating Hours
Monday to Friday: 5 a.m. to 1:30 a.m.
Saturday: 6:30 a.m. to 1:30 a.m.
Sunday: 6:30 a.m. to 11 p.m.