The City of Burlington continues to take appropriate action to prioritize the health and well-being of our community and staff. Our overriding goal is to keep the public and staff safe and help minimize the spread of the COVID-19 virus.
Masks or face coverings are mandatory in enclosed public spaces, for information about masks and face coverings please visit burlington.ca/coronavirusfaq.
Residents who have COVID-19 symptoms can be assessed by a health care provider:
- at an Assessment Centre (you must have an appointment):
- Residents of Burlington: Call 905-632-3737, ext. 6550 to book an appointment at Joseph Brant Hospital COVID-19 Assessment Clinic.
- Residents of Oakville, Milton or Halton Hills: Call 905-203-7963 to book an appointment at a Halton Healthcare Assessment Centre.
- by contacting their primary care provider.
You can also use the Ontario Government’s COVID-19 online self-assessment tool or contact Telehealth Ontario at 1-866-797-0000 to determine if you need to seek further care.
If you have COVID-19 related questions, email accesshalton@halton.ca or call 311.
For more COVID-19 information, please visit Halton Region Public Health at halton.ca/COVID19.
For the latest actions taken by the City of Burlington please visit and subscribe to our News and Notices.
What’s reopening for public use
As the Province begins to ease some of the COVID-19 lockdown restrictions, the City of Burlington is redesigning its services to help residents safely rediscover Burlington.
Based on guidance from Provincial regulations and Halton Region Public Health, City services permitted to resume will have new policies and protocols in place to prioritize the health and safety of our staff and our residents.
The delivery of City services will look different than it did before the pandemic but our commitment to providing the community with essential services remains a priority.
We anticipate the pandemic will continue to evolve with updates on restrictions being announced frequently. We ask for your patience and understanding as the City works to ensure it has the appropriate resources and procedures in place to protect City staff and residents and prevent the spread of COVID-19.
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The following public services/programs are now available while the City continues to operate under a state of emergency. The City also continues to provide a number of services online by e-form or website application, view our Online Services webpage for more information.
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Closures and Cancellations
The City and many other local boards, agencies, organizations and public facilities have made the decision to close their doors in an effort to reduce the spread of COVID-19 in our community. We have compiled a consolidated list below, as we know it now.
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| Organizations and residents are asked to please be patient during this time as we expect it will take 4-6 weeks as staff process this large volume of course. Those who paid using a credit card will be refunded to that same credit card if possible. All other payment methods will receive a credit to their Recreation accounts. Following the processing of all cancellations, cheque refunds for courses can be requested by emailing liveandplay@burlington.ca. Please be sure to include your full mailing address in your request. For more information on cancellations, credits and refunds please see the FAQ at burlington.ca/coronavirusfaq. |
Community and Business Supports
In these times, we are fortunate in Burlington to be a city filled with many generous and caring people, it is one of the many reasons we are the best community in Canada. In times of need and uncertainty, we can always count on each other.
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| Several community groups are forming offering support to those who need it. Please see below to learn more. Halton Region is also aware of emergent volunteer groups that would like to help and are connecting with those groups to support and leverage their capacity. We will continue to stay connected with the Region as information is available. Please view our COVID-19 Community Resources page for more information. |
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In response to the COVID-19 pandemic and the resulting economic impact, on April 6, Council approved temporary property tax relief which allows businesses and residents additional time to make the April interim installment up until June 30 without incurring late payment charges. On June 22, City Council approved further relief of late payment charges for property tax installments to Aug. 31, 2020. Final tax bills were mailed in July with due dates of Aug. 20 and Oct. 20. Payment of the April and August installments can be made up to Aug. 31 with no late payment charges. Property owners who continue to experience financial hardship are encouraged to contact property tax staff by email at pap@burlington.ca. Property taxes are the most important revenue source for the city to ensure we continue to provide essential services for residents of the City of Burlington during these challenging circumstances. Taxpayers are encouraged to make payments where possible during these unique times. This temporary relief will be reviewed by staff and council on an ongoing basis until the State of Emergency related to COVID-19 is lifted. Tax inquiries can be sent by email to propertytax@burlington.ca or by phone to 905-335-7750. Click on the link for details on the COVID-19 Interim Property Tax Relief. |
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Team Burlington Supporting Businesses A business resource site has been launched to keep businesses informed about programs, funding opportunities, resources and online services to help ease the stress and uncertainty businesses are currently facing. Burlington Economic Development has also set-up a business support phone line to provide businesses with direct access to staff to answer questions and help make sense of new information coming from higher levels of government. Businesses can call 289-337-5505, ext. 102, Monday to Friday between 9 a.m. and 5 p.m. |
We continue to work closely with Halton Region Public Health and make our decisions based on the latest scientific evidence on COVID-19.
We thank our residents for their understanding as we address this challenge together. We will continue to share City updates with the public.
Stay Informed
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You can also view and subscribe to our Health and Safety Notices page for more information.
Links and Resources
- Halton Region Public Health www.halton.ca/coronavirus
- Government of Ontario: www.ontario.ca/coronavirus
- Government of Canada: www.canada.ca/coronavirus
- World Health Organization: www.who.int
- Residents can stay informed at Burlington.ca as well as on our social media channels: @cityburlington on twitter and facebook.com/cityburlington