Coronavirus (COVID-19)

The City of Burlington continues to take appropriate action to prioritize the health and well-being of our community and staff. Our goal is to keep the public and staff safe and help minimize the spread of the COVID-19 virus, while maintaining essential City services.

The Province of Ontario re-opening plan and updates to public health and workplace safety measures includes the latest public health measures, masking advice and restrictions from the Province.

Masks or face coverings and physical distancing is no longer required. Anyone who feels safer or more comfortable wearing a mask is welcome to do so.

Halton Region Public Health

The approval and availability of COVID-19 vaccines is an important step in our collective response to stop the spread of the virus. Learn more about COVID-19 vaccines, vaccination clinics and where to get tested for COVID-19 at Halton Region public health.

If you have COVID-19 related questions, email accesshalton@halton.ca or call 311.

COVID-19 Frequently Asked Questions

COVID-19 Community Resources

COVID-19 Telephone Townhalls

COVID-19 Burlington Task Force

City Services Available

All City services are available. The City also continues to provide a number of services online by e-form or website application, view our Online Services webpage for more information.

Service Information

Service or Location	Status
Recreation programs	All recreational programs and facilities are open. For times, locations and programs, visit our Recreation page.
Animal Services	The City of Burlington Animal shelter is open to the public by appointment only. Please call 905-330-3030 to make an appointment. You can make an appointment to schedule: License renewals, Pet surrenders , Pet adoptions, and To make donations Animal Services continues to provide: Care of animals in the shelter Accepting stray animals Accepting animals people are unable to keep due to being hospitalized* Delivery of stray animals to owners* Dead animal pick-up and sick/injured wildlife calls Bylaw investigations Assisting the police If you have any questions, please contact us at 905-335-3030 during regular business hours or email us anytime at AnimalShelter.Mailbox@burlington.ca
Basketball hoops in all parks	Open
Burlington Transit	Burlington Transit is operating. For schedule and real-time bus information, visit myride.burlingtontransit.ca.
City Hall	Service Burlington is open to the public to offer in-person services beginning Feb. 1, 2022, from 8:30 a.m. to 4:30 p.m., Monday to Friday. A reminder that Service Burlington has temporarily moved to the third floor of 390 Brant St. The 390 Brant St. building is located directly beside City Hall (to the south) and can be accessed by customers from Elgin Street. Service Burlington accepts payments for: Parking permits and tickets Property taxes Freedom of Information requests Garbage tags Dog licenses Property information requests Recreation services Electronic payment methods are preferred. Commissioning and marriage licensing services are also available by appointment. Please visit the Marriage Licences page and Commissioning page or call 905-335-7777 to book your appointment. Residents can also visit our Online Services page to access a variety of City services online. Service Burlington is available to answer questions by phone at 905-335-7777 and email at city@burlington.ca.
City Council Meetings	Hybrid model. Members of the public have the option to delegate in-person in Council Chambers or remotely. Those wishing to speak at an upcoming meeting must register by noon the business day before the meeting at
Community Gardens	Burlington community gardens will be open May 1 to Oct. 31 to those with plot permits, their guests, volunteers and city staff. Visit our Community Gardens page to learn more.
LaSalle Park Community Marina	Open
Leash-free dog parks	Open
Lowville Park	Open
Halton Court Services	Court administration counter services at 4085 Palladium Way are open from 8:30 a.m. to 4:30 p.m., Monday to Friday. Where possible, members of the public are encouraged to access court administration services online by email at burlingtoncourt@burlington.ca or on the Halton Court website at Halton Court Services. Telephone payments are available at 905-637-1274, from 8:30 a.m. to 4:30 p.m., Monday to Friday and online at www.Paytickets.ca
Pools	Indoor Pools Open Outdoor Pools Open (exception Mountainside Pool and Splash Park Closed until spring 2023)
Parking lots in City parks	Open
Parks, benches and picnic tables	Open Amenities are not being sanitized.
Park and public washrooms	Park washrooms will be open seven days a week, from 8 a.m. to 10:30 p.m. from May 14 until Oct. 10, 2022. Lowville Park, north washrooms are closed. All others are open. Additional Public Washrooms available in the downtown core: 414 Locust St., Monday to Thursday, 8:30 a.m. to 6 p.m., Friday to Sunday 8:30 a.m. to 4:30 p.m. 1340 Lakeshore Rd. (beneath Spencer's at the Waterfront restaurant) 10 a.m. to 10 p.m.
Playground Equipment	Open
Play Equipment Lending Library	Open Pickup at Central Arena, 519 Drury Lane.
Rentals	Open
Skate Parks	Open
Spencer Smith Park	Open
Splash Pads	Open
Sport Facilities - indoor	Open
Sport Fields	Open
Tennis Courts	All open except for Palmer Park as it is under construction
Pickleball Courts (outdoor)	Open

City Services Available

The City continues to provide a number of services online by e-form or website application, view our Online Services webpage for more information.

Service Area	Services Available
Design and Build Services	Building Inspections Building Code Permits Official Plan and/or Zoning Bylaw Amendment Site plan/minor developments/zoning certificates/grading and drainage clearance certificate
Customer Relations and Citizen Representation	Council and Committee meetings Statutory Public meetings General phone reception, general email inquiries Burial permits/death registration Freedom of Information requests Marriage Licenses and Commissioning (by appointment)
Maintenance Services	Cemetery Interment Services Cemetery grounds maintenance (limited) Cemetery Customer Service & Sales (limited) Community Garden Program Grass cutting of parkland, sports fields, boulevards and hydro right of ways Turf maintenance sports fields (limited) Debris pick up, waste and recycling removal from park Road patrolling Street Sweeping Roadway maintenance Resident Drainage Customer Service Site Alteration Permitting and Administration Tree Maintenance (limited) Public Tree Bylaw Administration and Enforcement Private Tree By law Pilot
Public Safety Services	Dog Licensing Care of Stray and Abandoned Animals (no adoptions) Animal By laws Enforcement and Education Bylaw Enforcement Bylaw Licensing, Sign/Pool Permits Emergency Management Fire Response Fire Dispatch
Roads and Transportation Services	Specialized Transit Conventional Transit Traffic Operations Traffic Signals Street lighting Road and Structures Construction Inspection Municipal consent (limited) Parking By law Enforcement (limited)

Please check the websites of the following services and locations for the most up-to-date information on openings and closures

Aldershot BIA

All publicly funded schools in Ontario

Art Gallery of Burlington

Burlington Chamber of Commerce

Burlington Downtown Business Association

Burlington Economic Development

Burlington Public Libraries

Burlington Museums

Burlington Performing Arts Centre

Friends of Freeman Station

Royal Botanical Gardens

TechPlace

Tourism Burlington

Community and Business Supports

In these times, we are fortunate in Burlington to be a city filled with many generous and caring people, it is one of the many reasons we are the best community in Canada.

Community Supports Implemented such as:

Eleven COVID-19 telephone town hall events have been held since the pandemic started. These provided an opportunity for the community to hear information and ask questions about the on-going COVID-19 pandemic and recent impacts on City programs and services.At the onset of the pandemic, the City distributed 16,500 free, non-medical masks to assist the community. All masks were distributed to individuals, upon request, from City Hall and some Burlington Public Library branches, including Aldershot, Central, New Appleby and Tansley Woods.
- A Burlington COVI9-19 Task Force was created to share information and mobilize community and agency resources to support our hospital and healthcare workers. Members included community leaders and decision-makers representing various organizations and agencies involved in the COVID-19 response
- Sharing out of COVID-19 Community Resources supporting community members
- To ensure continuity of City programming for the Burlington community, the City’s Emergency Control Group met regularly related to time-sensitive and immediate actions needed to address COVID-19 items. Throughout the pandemic, the City has taken proactive steps to reduce the risk of transmission in the workplace i.e. adjustments to building ventilation, occupancy limits, masking etc.

Business Supports

Team Burlington Supporting Businesses
Burlington’s business support organizations (Team Burlington), which includes Burlington Economic Development, Burlington Chamber of Commerce, Burlington Downtown Business Association, Aldershot Village BIA and Tourism Burlington are taking a coordinated approach in supporting businesses during COVID-19. A business resource site has been launched to keep businesses informed about programs, funding opportunities, resources and online services to help ease the stress and uncertainty businesses are currently facing.

We continue to work closely with Halton Region Public Health and make our decisions based on the latest scientific evidence on COVID-19.

Stay Informed

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Links and Resources

Halton Region Public Health www.halton.ca/coronavirus
Government of Ontario: www.ontario.ca/coronavirus
Government of Canada: www.canada.ca/coronavirus
World Health Organization: www.who.int
Residents can stay informed at Burlington.ca as well as on our social media channels: @cityburlington on twitter and facebook.com/cityburlington