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Click on Request a Letter or Scroll and complete the online form. Please allow up to 4 weeks for certificate to be prepared.
Click on Request a Proclamation and complete the online form. Please allow 4 weeks for proclamation to be prepared. Individuals and institutions seeking proclamations that recognize regional, provincial or national causes or events will be referred to the appropriate other order of government for recognition.
Click on Request a Flag Raising and complete the online form.
Contact the Mayor's Office by calling 905-335-7607 or email firstname.lastname@example.org. Please provide the following information:
Increases in your property assessment may or may not impact your actual property taxes. What does affect your property tax rate is your property's assessed value in relation to the average assessed value.
If your assessment increase was at or below the average increase in Burlington, you will not see an increase in property tax because of the assessment. If your assessment increase is higher than the average assessment increase, you will see an increase in your property tax. For more information about property tax assessments visit http://www.mpac.ca/. If you have questions about your property's classification or assessed value you may contact MPAC at 1-866-296-6722.
All property in Ontario is assessed by the Municipal Property Assessment Corporation. The effect of reassessment, at the municipal level, is "revenue neutral" and does not generate any additional revenue for the City. With a reassessment, the city must adjust the tax rate to remain revenue neutral, so no new funding comes to the city as a result of property valuation changes.
The city may need to increase taxes due to its budget requirements; however, this is separate and not related to reassessments.
If you are unsure about the correct contact for a neighbourhood issue that is not described below, contact your Ward Councillor. To determine who your Ward Councillor is, use the Representative Locator tool on the Find Your Councillor/Ward page and enter your mailing address as directed. All Council members have contact information on the Council section of the website.
As of July 3, 2012 the City of Burlington has moved to the Administrative Monetary Penalties Program for contraventions of parking and licensing by-laws. To dispute your ticket you can meet with a Screening Officer in Parking Services at City Hall. You may attend this meeting on Tuesday, Wednesday or Thursday between 9 a.m. and 4 p.m. without an appointment. If you wish to dispute the outcome of this meeting, you may request a Formal Hearing. For more information, please visit the Parking page. Members of Council are not able to overturn parking tickets.
Unless signed otherwise, vehicles parked on a street for more than 3 hours are subject to a parking ticket unless permission has been granted by Parking Services prior to the ticket being issued.
Permission may be granted for a vehicle to park in the 3-hour limit area for a longer period of time, for a maximum of 15 days per vehicle plate per year for these reasons: driveway sealing/repairs, home repairs, visiting guests.
To obtain this exemption, residents may contact the City at 905-335-7816 during business hours, 905-335-7844 after-hours, or online at Parking Exemptions.
When the snow accumulation on primary and secondary roads reaches 50 mm (2") snowplows are dispatched to the roads in a priority order. When the major roadways are clear and continued snow accumulation reaches 75 mm (3"), snowplows are dispatched to the residential streets. During severe and continuous snowfall it is sometimes necessary for snowplows to be redeployed back to the main roadways to keep them clear of snow. In these situations residential roads will take longer to complete. For more details about Snow Clearing Services visit the Snow Removal page. For inquiries regarding winter maintenance please call 905-333-6166 or e-mail: email@example.com.
The City of Burlington is responsible for clearing snow from all sidewalks. Plowing begins when snow accumulation reaches 50 mm or 2". Sidewalks are also plowed in a priority order, with primary and secondary sidewalks plowed first followed by residential sidewalks. Salting and/or sanding are performed only on sidewalks on primary and secondary roads, when extremely slippery conditions exist.
Registration for the City of Burlington's Windrow Clearing Program for persons with disabilities takes place in the fall. For a fee of $50, a contractor working on behalf of the city will plow the windrow at the bottom of your driveway within 16 hours of the road being plowed. Plowing services run from November 15 to March 31. This program is limited to the first 150 registrants. Proof of disability must be shown at time of registration. You may register at City Hall at the Parks & Recreation counter. For more details about the program and eligibility, visit the Windrow Clearing Program page.
The City enforces the Property Standards by-law 73-1999, which states that:
If weeds or grass on private or public property are not being maintained and they exceed more than 30 centimetres in height please contact the City by-law department at 905-335-7731.
By-law Enforcement staff respond to inquiries and complaints relating to City by-laws including zoning, property standards, fencing, new swimming pool enclosures, business licensing, signage, littering, dumping and noise disturbances.
The by-law enforcement officers work mostly from their cell phones, but complaints may be filed by fax, in person, in writing, by telephone or by email. Please ensure that you include your name, address and telephone number. Complaints without this information will not be investigated. Your information will be kept confidential. By-law enforcement may be contacted during regular office hours at 905-335-7731 or via email at firstname.lastname@example.org.
Waste management services are provided by Halton Region. If your garbage bags, recycling boxes or greencart have not been picked on your scheduled pick up day, please call 311.
The City of Burlington's leaf collection program begins in early November. For further details including the collection schedule, visit Loose Leaf Collection or call the Roads and Parks Maintenance Department at 905-333-6166.
Graffiti is a willful act of vandalism that involves writing, drawing or symbols applied to any surface without the consent of property owners, authorized agents or designates. The City of Burlington, together with the Halton Regional Police Service (HRPS), has been working to curb the growth of graffiti and maintain the beauty of our community.
To report graffiti in your neighbourhood, please contact: Burlington By-Law enforcement at 905-335-7731 or complete the online graffiti report form.
Graffiti that is reported and located on city property will be removed or painted over as quickly as possible. Graffiti that is reported on utilities (cable, phone, hydro) and Canada Post boxes will be forwarded to the respective party responsible for the maintenance of these items.
Removal of graffiti on private property is the responsibility of the property owner. Reports of graffiti on private property will be investigated and enforced by bylaw enforcement, as regulated under the Lot Maintenance By-law, By-law number 12-2011.
It is against the City's Animal Control By-law to have a dog off leash in public. To report a dog off leash in a park or in your neighbourhood call the City's Animal Control Office at 905-335-3030 or email email@example.com.