Media Room

The City of Burlington works closely with media outlets to support accurate and timely public sharing of City policies, programs, services, initiatives, and decisions.

We develop and maintain professional relationships with media that serve to inform our community of City news and priorities.

The City’s Communications team is the contact for journalists seeking City materials, information, and expertise. Communications is available at communications@burlington.ca Monday to Friday from approximately 8:30 a.m. to 4:30 p.m. and weekends and holidays for urgent inquiries only.

Media Requests

We understand and respect that journalists often work to tight deadlines and aim to respond to most queries within 48 hours.

Requests for large volumes of detailed or technical data and information subject to legal review and privacy legislation may take longer to compile.

The City will prioritize inquiries from journalists who:

identify themselves and any affiliation they may have with print, broadcast, or online media
provide detailed and clear information requests
conduct themselves in a manner consistent with the Canadian Association of Journalists’ Principles for Ethical Journalism and Ethics Guidelines

Our Fire Department liaises with media directly for urgent incident response updates wherever possible. Requests for information can be sent to communications@burlington.ca and platoon.chief@burlington.ca. Fire prevention and fire public education related inquiries can be sent to communications@burlington.ca.

Community members with questions for the City can reach out to Service Burlington.