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Disclaimer - Terms of Service

The City of Burlington World Wide Web Site is being provided for information purposes only.

The City of Burlington does not accept any responsibility for reliance thereon. The authors publishing on the City of Burlington Web site do not make any representations or warranty, express or implied, including without limitations, as to the quality, merchantability and fitness for The City of Burlington's Web Site. The City shall not be liable for any indirect, special, incidental, exemplary, consequential or other damages including lost profits and the user saves the City harmless

The Corporation of the City of Burlington does not accept any responsibility for the accuracy of this information, nor is it responsible for any expenses or damages incurred directly or indirectly resulting from the use of this information.

Please check with City staff for the most up to date information.

The City of Burlington's Web site has not been prepared for any manufacturer or any other company and the authors have not received remuneration from any manufacturer or any other company in connection with its design.

The City of Burlington makes every effort to ensure that the material provided herein is current, however The City of Burlington reserves the right to change notices or descriptions without advanced warning.

In the case that information available at City Hall and that of the City of Burlington Web Site is in discrepancy it shall be deemed that the material located at City Hall to be current and correct overriding the material contained within the Web site It is always in the best interest of the viewers of the City of Burlington's Web site when in doubt to contact The City of Burlington to ensure timely and accurate information.

Terms and Conditions of Use (the “Terms”)

BY ACCESSING THIS SITE, YOU SIGNIFY ACCEPTANCE OF THESE TERMS.

1. Grant of license

  • 1.1 In consideration of and subject to these Terms, the entity providing this Website (including its affiliates, vendors, subcontractors, and sub-processors) (together the “Site Owner”) grants to You a nonexclusive, nontransferable, revocable license to use and access this Website, including any upgrades and new version releases that may be available from time to time (the “Website”) for the purposes intended by the Site Owner.
  • 1.2 You understand that some of the features may be temporarily or permanently discontinued, changed, upgraded, improved, or limited, without prior notification to You and without liability to the Site Owner.
  • 1.3 If you are participating in a trial of any feature, product, or service, including but not limited to AI chatbot functionality, such access is granted for a limited period (the “Trial Period”) solely for evaluation purposes which can expire at anytime without notice. Usage data and feedback may be collected and shared during the Trial Period to evaluate product performance, support feature improvements, and inform pricing models.

2. Acceptable Use Policy

  • 2.1 You are responsible for keeping your user ID, password, and account information private and confidential. The obligation of confidentiality shall survive the termination of this Agreement.
  • 2.2 You shall not input or provide content that could be subject to government regulation, content that may require enhanced security measures, or personal data into the Website, without obtaining prior written consent or direction from the Site Owner.
  • 2.3 You authorize the Site Owner to store, process and use Your contact information and account data for business dealings with You.
  • 2.4 The Website is to be used solely for the legitimate purposes intended by the Site Owner.
  • 2.5 You shall not copy, reproduce, translate, adapt, vary, modify, decompile, disassemble, or reverse engineer the Website, nor assign, license, sublicense, sell, rent, loan or otherwise provide the Website in whole or in part or in any form or variation to any person.
  • 2.6 You acknowledge that all intellectual property rights in the Website are the property of the Site Owner or its vendors and nothing in this Agreement implies the transfer of any such rights to You.
  • 2.7 You may not, through its own operations, circumvent user authentication or security of any host, network, or account, cause disturbances, outages or other problems which may affect the Site Owner’s network or network-based equipment, or which may adversely affect the Site Owner's ability to provide the Website.
  • 2.8 The Site Owner reserves the right to, at its sole determination and without notice, remove any material or data and to block the use of the network for one or more users when their use or purpose does not meet these Terms.
  • 2.9 You may not use the Website to access any computer systems, software, data or any confidential, copyright protected or patent protected material of any other person without the knowledge and consent of such person, make unauthorized attempts to gain access to any account or computer resource not belonging to You (i.e., engage in "spoofing") or otherwise gain unauthorized access to, alter or destroy any information of another person by any means or device.
  • 2.10 You may not use the Website to upload, post, publish, deface, modify, transmit, reproduce, or distribute in any way, information, software, or other material which is confidential, protected by copyright or other intellectual, property or proprietary right, or related derivative works, without obtaining permission of the copyright owner or right holder.
  • 2.11 You agree not to input any confidential, proprietary, regulated, or sensitive personal information into any AI-powered features or tools available through the Website. You shall not rely solely on AI-generated outputs for decision-making in legal, financial, or operational matters without human verification or oversight. You acknowledge that responses are generated using probabilistic models and may be incomplete or inaccurate

3. Term

  • 3.1 This License shall, at the option of the Site Owner, terminate immediately and without notice in the event You fail to comply with any of the Terms. Any such termination shall be in addition to and without prejudice to such rights and remedies as may be available to either party, including injunction and other equitable remedies. Upon receipt by You of notice of termination from the Site Owner, End User shall immediately cease accessing or using the Website.

4. Warranty, Disclaimer, Limitation of liability, Indemnity

  • 4.1 EXCEPT AS EXPRESSLY SET OUT HEREIN, ACCESS TO THE WEBSITE IS PROVIDED WITHOUT WARRANTY OF ANY KIND. THE SITE OWNER DOES NOT WARRANT THAT THE WEBSITE WILL MEET ALL OF YOUR EXPECTATIONS OR THAT IT WILL OPERATE IN ALL COMBINATIONS WHICH MAY BE SELECTED FOR USE BY YOU OR THAT THE OPERATION OF THE WEBSITE WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ALL SOFTWARE DEFECTS WILL BE CORRECTED OR THAT ANY DATA OR DOCUMENT IS COMPLETE OR WHOLLY ACCURATE, OR THAT ANY PRODUCT OR SERVICE WILL FUNCTION WITHOUT FAILURE OR INTERRUPTION.
  • 4.2 The SITE OWNER HEREBY DISCLAIMS ALL WARRANTIES, CONDITIONS, REPRESENTATIONS AND COLLATERAL CONTRACTS, EXPRESS OR IMPLIED BY STATUTE, AT COMMON LAW, BY COURSE OF CONDUCT OR USAGE IN THE TRADE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES REGARDING ACCURACY, NON-INFRINGEMENT, COMPLETENESS MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE OR PERFORMANCE.
  • 4.3 The Site Owner shall not be responsible and disclaim any and all liability to You or any other person for consequential or other indirect damages and implied warranties, including the implied warranties of non-infringement, merchantability and fitness for a particular purpose, or for any loss or damage whatsoever or howsoever caused or arising in connection with the Website, or its use, including but not limited to any loss or damage arising as a result of the adequacy, performance or nonperformance of any product or service, or in respect of equipment or property, or for loss of profit, business, revenue, goodwill or anticipated savings, lost or damaged data, the availability of data, stoppage of work or impairment of any property, the usage or inability to use the Website, or for any other commercial or economic losses of any kind.
  • 4.4 You shall indemnify and save harmless the Site Owner from and against all claims, cause of action, demand, liability, damages, or costs howsoever arising from Your misuse of the Website or regarding the infringement of any patent or other proprietary right or otherwise due Your actions or inactions.
  • 4.5 The Site Owner shall have no liability for any damages, whatsoever relating to the third-party tools, products, or any goods or services not developed or provided by the Site Owner.
  • 4.6 Artificial Intelligence (AI) features may be used to assist with providing general information or suggested responses based on publicly available content or previously supplied data. These responses are generated automatically and are provided “as is.” Site Owner makes no representation or warranty regarding the accuracy, reliability, or applicability of AI-generated responses. You understand and agree that: (i) AI responses may not reflect the views, policies, or guidance of the Site Owner; (ii) critical or sensitive information should be verified independently; (iii) Site Owner shall not be liable for any actions taken in reliance on AI responses; and (iv) AI features should not be used as a substitute for professional or expert advice. By using AI functionality, You expressly accept these terms and bear all associated risks.

5. Service Providers & Other Web Sites

  • 5.1 To provide and process the services you request, the Site Owner may share your PII (Personally Identifiable Information) with service providers that perform certain services or functions on our behalf. The Site Owner may also use technology partners, such as AI service providers to deliver certain services and features, subject to the same confidentiality and data protection commitments.
  • 5.2 The Website that may link you to other Website that do not operate under the Site Owner’s information privacy practices. If you visit these third-party Websites, the Site Owner’s information privacy practices no longer apply. We recommend that you examine the terms and conditions for all third-party Websites.

6. General

  • 6.1 Force Majeure. The parties shall not be liable for delays in delivery or performance due to causes beyond their reasonable control.
  • 6.2 Assignment. This Agreement is personal to You and shall not be assigned by You without the prior written consent of Site Owner. Any attempt by You to assign any rights, duties or obligations which arise under this Agreement shall be void in the absence of such written consent. This Agreement shall ensure to the benefit of and be binding on the parties’ successors and permitted assigns.
  • 6.3 Waiver. Failure or neglect by either party to enforce any of the provisions of this Agreement shall not be construed or deemed a waiver of that party’s rights hereunder, nor in any way affect the validity of the whole or any part of this Agreement, nor prejudice that party’s rights to take subsequent action.

Digital Assistant (CoBy) Disclaimer

It is important that you read the terms of this disclaimer as they apply to you in your use of the Digital Assistant. Your use of the Digital Assistant indicates that you acknowledge and agree to the terms of this disclaimer.

This is a pilot project that is evolving. The Digital Assistant product will undergo changes over time, influenced by chat requests, generative AI, and potential future updates to the platform, including the incorporation of additional data sources. As a result, the outcomes are subject to change.

The Digital Assistant is being provided for information purposes only. Information provided by the Digital Assistant is not to be construed as advice of any kind, including legal or tax advice. The City of Burlington does not accept any responsibility for your reliance on any information provided by the Digital Assistant. For inquiries about official copies of any documentation, please contact city@burlington.ca.

The City of Burlington does not make any representation or warranty as to the completeness, timeliness or accuracy of the information provided by the Digital Assistant. It is the responsibility of the user to independently verify any information prior to acting on such information in any way.

Your use of the Digital Assistant is done at your own risk. The City of Burlington disclaims all liability for any direct, indirect, special, incidental, exemplary, economic, consequential or other damages arising from the use of the Digital Assistant, or the information provided by the Digital Assistant, including your reliance upon such information.

If you do not agree to the terms of this disclaimer, please do not use the Digital Assistant.

The City of Burlington may modify or update the terms of this disclaimer at any time without prior notice. Your use of the Digital Assistant following any such modifications or updates will signify your acceptance of the revised terms.

Digital Assistant (CoBy) Feedback

The new digital assistant, CoBy, is currently in the beta phase, prepared for testing. It will evolve over time, driven by customer requests, patterns learned through generative AI, and the incorporation of new data sources. CoBy is more than just a digital assistant; it's an ever-evolving entity meant to learn, adapt, and enhance user experiences with every interaction. We value your feedback on using CoBy.

Users can share their experiences by completing the survey below.

Digital Assistant (CoBy) Survey

Electronic Documents

Text-based information

We offer information in two formats - HTML and Portable Document Format (PDF). PDF documents are accessible by using Adobe Acrobat Reader which can be downloaded free of charge from the Adobe Web Site.

Map-based information

We offer our map based information in several formats. Non-interactive maps through image files and PDF documents. Our interactive mapping service Navigate Burlington is based upon our main geographical information system (GIS) database. This is the City of Burlington's platform for exploring and downloading open data, discovering apps and stories.

Website Accessibility

We are continually incorporating into our Web site the Universal Accessibility concept - serve our large audience by following guidelines set out by the AODA - The Accessibility for Ontarians with Disabilities Act and the World Wide Web Consortium.

Presently, the information provided through www.burlington.ca, is in two possible versions: Hypertext Mark-up Language (HTML) or Portable Document File (PDF). Currently, HTML is accessible via screen readers while some PDF documents are not.

If you require PDF communications in an alternative format you can request accessible formats and communication supports using our Accessible Document Request Form.

The City of Burlington Web site audience includes those users with disabilities. If you have a suggestion on ways to improve the accessibility of the City's Web site, please email the Web Editor.

This accessibility statement is limited to the Web site of the City. The City assumes no responsibility for Web sites that are linked to, hosted by or otherwise electronically connected to the City's Web site or Web servers.

To learn more about accessibility and the City of Burlington visit our accessibility page.

©Copyright

All of the material provided in this Web site is the sole property of the Corporation of the City of Burlington and cannot be duplicated in whole or in part without the express written permission of the City of Burlington or its legal Representatives unless for individual use duplication in whole or in part for distribution for sale is prohibited. All rights reserved. All text, graphics, audio and video files and other content on this Web site is either owned by the City, or permission to use has been obtained.

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