Fall and Winter 2023-2024 Registration
Registration is now open for:
- Fall 2023 Swimming Lessons
- Fall 2023 and Winter 2024 for Adult and Youth Programs
- Fall 2023 and Winter and Spring 2024 Aquatic Leadership Courses
Registration for swimming lessons for Winter 2024 will open on Dec. 2, 2023.
For the best viewing experience, log in to your Live and Play account.
Customer Service
If you have questions about your online account, contact our Customer Service team or call 905-335-7738 from Monday to Friday, 8:30 a.m. to 5:30 p.m., and weekends 9 a.m. to 4 p.m.
Register for a program online
Browsing and registering for recreation programs online is quick and easy with our Live and Play online portal.
Explore and register all programs
Drop-in Programs
Drop in or reserve in advance. Programs go on sale online seven days ahead for residents and three days in advance for non-residents. Online reservations can be made up to the start time of the program. Walk-ups are welcome if capacity has not been reached. Admission is not guaranteed. Outdoor Recreational and Lap swims are walk-up only.
Explore and reserve Drop-in programs
| How to create a Live and Play account |
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Before you can register for recreation programs online, you will need to create a Live and Play account. Create a Live and Play account so you can browse and register for recreation programs online. |
| Go to Live and Play |
| Click on “Sign Up” to create a new account. |
| Fill in your information |
| Fill in all your personal information on the “Don't Have a Log in Yet?” page. |
| Submit your information |
| Click on “Submit” to finish creating your account. You will receive an email with a temporary password to log in with. |
| Create a new password |
| In the “My Info” tab, click on “Manage Login”. Enter the temporary password you received into the “current password” box. Create your new password below, and click “Save”. |
For more help creating a new Live and Play account, check out this video:
| How to browse and register for programs |
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You can browse, purchase and register for recreation programs through the online registration system, Live and Play. |
| Go to Program Registration |
| Once you have logged into your account, click on the “Course Registration” tab at the top of the page. |
| Browse program options |
| You can filter program and course options by “Age”, “Days of Week”, and “Date Range” on the left side of the page. You can also search by activity type under “Select a Category”. If you know the specific program you are interested in, you can type it into the search bar in the top right of the page. |
| View program details |
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Once you have narrowed down your search, you will be able to see information for individual program offerings, including price range, times and dates and applicable age ranges. To view the program or course description, hover your cursor over the small “i” icon next to the course name. Click on the blue down arrow to view additional information, such as location and number of sessions. |
| Select a program |
| Click on the blue “Register” button to select the program or course you are interested in. After reviewing all the program details on the next page, click “Register” again. |
| Choose attendees |
| Select the name of who is signing up for the program. Your name will be here and any family members you may have added. Click “Next”. |
| Agree to waiver |
| Read the waiver and check off the agree box at the bottom. Click “Next”. |
| Select fee |
| Select the fee for the program that applies to you. If you have a membership pass, you will select the $0 fee. Some programs may have extra fees required to complete registration. Click “Next”. |
| Review your selection |
| Review your program selection details. Click “Modify Booking” to edit any information from the previous pages. You can return to this page at any time by clicking on “Booking Summary” at the top right of the page. Click “Checkout” to proceed to payment. |
| Payment |
| Fill in your payment information. You can pay by credit card or by account credit from previous refunds. Click “Place My Order” to complete registration. |
Check out this video for more information registering for programs with your Live and Play account:
| How to withdraw from a program |
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You can withdraw online from a program you have registered in if it hasn't started yet and if it doesn't have a withdrawal fee associated with it. If you want to withdraw from a program that has already started, please email us. Follow these steps to withdraw from a recreation program before the program start date. |
| Log into your account |
| To withdraw from a program online, first log into your Live and Play account. |
| Choose attendee to withdraw |
| Click on the “My Info” tab at the top of the page. Click on the name of the person you wish you withdraw from the program. |
| Find the program to withdraw from |
| Click on the “Schedules” section to expand it. Click on “Switch to List View” located next to the calendar month at the top of the calendar. Find the line with the program you wish to withdraw from. |
| Withdraw from the program |
| Click on “Actions” on the right side of the program line. A small box will appear. Click on the “Withdraw” option. |
| Choose your refund method |
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You can choose “Account Credit” and the refunded amount will stay on your account to be used for future payments. If you paid with credit card, you can choose to have the refund sent back to your card. If you paid with any other method but still want a refund instead of an account credit, please email us along with your full address to request a mailed cheque. Once you have chosen your refund method, click on “Withdraw” to complete the process. |
Registering for a Program Frequently Asked Questions (FAQs)
I have an online login but I forgot my password. What do I do? |
| If you have misplaced your password, simply use the ‘forgot password' link on the login page, and a new temporary password will be sent to the email address we have on file within a few minutes. You will be prompted to replace it with a permanent password. |
Do I need to have an account to search for programs or view facility availability? |
| No. You can still search programs and see facility availability on Live and Play. However, if you would like to register for a program or purchase a membership online, you need to have an online login. |
I don't want to register online. Can I just register in person? |
Yes. You can also register:
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I have an account, but I can't log in. What do I do? |
| If you forgot your password, use the “forgot password” option on the login page. If you are having trouble accessing your account, please contact us by email. |
How can I see the credit on my account? |
| You can log into your account and view your available credit balance in the payment option section. |
Can I manage my own information in this system? |
| Yes, you can view and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in. |
Can I purchase a membership online? |
| Yes. Learn how to purchase passes and memberships online. |
How can I remove someone from my account? |
| To have someone removed from your account, contact us by email or call us at 905-335-7738. |
The program I'm interested in is full, and I added myself to the waitlist - what's next? |
| If a spot becomes available in the program you are waitlisted for, you will receive an automated email to let you know there is a spot held for you in the course/program. You can confirm the spot and pay online by following the instructions in the email you receive. You may also contact customer service by phone or visit one of the service counters to register and pay for your held spot. The spot will be held for only 48 hours. If you do not confirm or decline your spot within 48 hours, your spot will be removed and the next person on the waitlist will be contacted. If you are waitlisted for other courses that you no longer require a spot in, please remove yourself from those other waitlists, so that those spots may be offered to others. You can log in to your Live and Play account to remove yourself from waitlists or contact customer service to request to be removed. |
Recreation fee assistance
To help create accessible recreation options, we offer fee assistance those who need it. Learn how to request recreation fee assistance.
Cancellations
We may cancel or combine programs before their start date or change other details about the program, including:
- Fees
- Instructor
- Location
- Time
Whenever possible, we will offer make-up classes for program cancellations due to weather or unplanned facility or instructor issues. During periods of inclement weather, please check our facility closure calendar to see if your program has been cancelled.
Weather Closures and Cancellations
The City of Burlington makes every effort to keep our facilities open for scheduled activities and rentals. When unsafe weather conditions occur, the city may close facilities.
Three ways to get closure information:
- Subscribe to newsfeeds, calendars, and webpages to get email notifications on the topics and services you want to know about
- Subscribe to Facility, Sports Field and Pool Closures for weather closure information
- 905-335-7738 will be updated with a recorded message
If facilities remain open and a course needs to be cancelled (for example the instructor unable to arrive safely), staff will make every effort to contact participants in advance
Absences
Unfortunately, make-up classes are not available if you miss class due to illness, vacation or other reasons.
HIGH FIVE accreditation
HIGH FIVE accreditation is the benchmark for excellence in children's recreation and sport in Canada. Learn more about our standards for children's recreation and find out how to get HIGH FIVE certified.
Play standards and code of conduct
We are committed to providing a safe, inclusive and enjoyable experience for everyone in our facilities. Our code of conduct includes rules and policies for our different recreation programs to ensure safe and comfortable participation for everyone.