Fall 2026 registration
| Program offering/season | Program viewable online | Registration date and time (resident) | Registration date and time (non-resident) |
|---|---|---|---|
|
Music Lessons 2026-2027 |
July 6 |
July 6 |
July 6 |
|
Fall adult programs |
Aug. 12 |
Aug. 20* |
Aug. 28 |
|
Fall and winter youth |
Aug. 12 |
Aug. 22* |
Aug. 28 |
|
Fall swimming lessons |
Aug. 12 |
Aug. 22* |
Aug. 28 |
|
Fall Aquatic Leadership programs |
Aug. 12 |
Aug. 22* |
Aug. 28 |
*On resident registration launch mornings, a virtual waiting room and virtual queue system are in place for online registrations to ensure the best system performance and a fair, smooth process.
Virtual waiting room for program registration
When program registration opens, you may be placed in a virtual waiting room and queue. This helps manage high website traffic and provides a fair and reliable registration experience for everyone.
How to join the virtual waiting room on registration day |
| Follow these steps on registration day to join the virtual waiting room, enter the registration queue and complete your program registration. |
Join the virtual waiting room |
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Log into your Live & Play account and go to Course Registration. You can join the virtual waiting room up to 15 minutes before registration opens. For example, if registration opens at 7 a.m., you can join between 6:45 and 6:59 a.m. If you log in earlier, refresh your browser within the 15-minute window to enter the waiting room. |
Wait for your place in the queue |
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When registration opens, everyone in the waiting room will be randomly assigned a place in the virtual queue. Your screen will show your estimated wait time. Do not close or refresh your browser while you are waiting, as you may lose your place in line. |
Register for your activities |
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When it is your turn, you will automatically move from the virtual queue to registration. Select your activities and complete the checkout process as usual. Keep your browser open until you have finished registering. If you close your browser at any time during the virtual waiting room stage, your place in line will be lost, and you will have to re-enter the virtual waiting room. |
Virtual waiting room Frequently Asked Questions (FAQs)
What is a virtual waiting room and queuing system? |
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The virtual waiting room and queue is a web page that helps manage online registration traffic by providing users with an estimate for when they will reach the front of the line to complete their online registrations. |
When can I expect to be entered into the virtual waiting system? |
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You will be able to browse for programs until 15 minutes before the registration start time on registration launch days. Fifteen minutes before the start of launch time all online users logged into their accounts will be placed into a virtual waiting room and the queuing system will begin. Do not close your browser. If you log in earlier than 15 minutes before the launch, you will need to refresh your browser once registration starts to be entered into the queue. |
How can I choose and register for multiple programs without having to log back in and wait in the queue every time? |
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Once you enter the system, all registrations can be completed at one time. You will be able to add all programs to your cart and complete registration and check-out without losing your spot or having to re-enter the system |
If I am one of the first to join the virtual waiting room will that give me first access to programs? |
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No. Once registration opens, everyone in the online virtual waiting room enters, but the order is randomized. |
What if I log in after registration has already started on a registration launch morning? |
| If you log in after registration has already started, and there is still a high volume of online registration users, you will be placed in the online queue. There, you will see a message with your estimated wait time until you will be able to register. If you log in and online registration traffic has slowed down (for example later in the morning on a launch day) you may be able to proceed directly to program registration. |
What if I am not comfortable with online registration? |
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For those customers who choose not to register online, or require additional supports, our existing in-person and staff-assisted phone registration options remain available. A valid payment method on the account, or account credit is required to complete registrations over the phone. Staff are available by phone when registration opens on launch morning, and in person at Burlington Seniors’ Centre for Adult launches, and Tansley Woods Community Centre. For a full listing of customer service hours leading up to registration launch dates, visit our customer service page for service hours. |
Register for a program online
Browsing and registering for recreation programs online is quick and easy with our Live and Play online portal.
Drop-in programs
Drop in or reserve in advance. Programs go on sale online seven days ahead for residents and three days in advance for non-residents. Online reservations can be made up to the start time of the program. Walk-ups are welcome if capacity has not been reached. Admission is not guaranteed. Outdoor Recreational and Lap swims are walk-up only.
How to create a Live and Play account |
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Before you can register for recreation programs online, you will need to create a Live and Play account. Create a Live and Play account so you can browse and register for recreation programs online. |
Go to Live and Play site |
| Go to liveandplay.burlington.ca. Click on “Sign Up” to create a new account. |
Fill in your information |
| Fill in all your personal information on the “Don't Have a Log in Yet?” page. |
Submit your information |
| Click on “Submit” to finish creating your account. You will receive an email with a temporary password to log in with. |
Create a new password |
| In the “My Info” tab, click on “Manage Login”. Enter the temporary password you received into the “current password” box. Create your new password below, and click “Save”. |
For more help creating a new Live and Play account, check out this video:
How to browse and register for programs |
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You can browse, purchase and register for recreation programs through the online registration system, Live and Play. |
Go to Program Registration |
| Once you have logged into your account, click on the “Course Registration” tab at the top of the page. |
Browse program options |
| You can filter program and course options by “Age”, “Days of Week”, and “Date Range” on the left side of the page. You can also search by activity type under “Select a Category”. If you know the specific program you are interested in, you can type it into the keyword search bar in the top right of the page. |
View program details |
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Once you have narrowed down your search, you will be able to see information for individual program offerings, including price range, times and dates and applicable age ranges. To view the program or course description, hover your cursor over the small “i” icon next to the course name. Click on the blue down arrow to view additional information, such as location and number of sessions. |
Select a program |
| Click on the blue “Register” button to select the program or course you are interested in. After reviewing all the program details on the next page, click “Register” again. |
Choose attendees |
| Select the name of who is signing up for the program. Your name will be here and any family members you may have added. Click “Next”. |
Agree to waiver |
| Read the waiver and check off the agree box at the bottom. Click “Next”. |
Select fee |
| Select the fee for the program that applies to you. If you have a membership pass, you will select the $0 fee. Some programs may have extra fees required to complete registration. Click “Next”. |
Review your selection |
| Review your program selection details. Click “Modify Booking” to edit any information from the previous pages. You can return to this page at any time by clicking on “Booking Summary” at the top right of the page. Click “Checkout” to proceed to payment. |
Payment |
| Fill in your payment information. You can pay by credit card or by account credit from previous refunds. Click “Place My Order” to complete registration. |
Check out this video for more information registering for programs with your Live and Play account:
How to withdraw from a program |
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You can withdraw online from a program you have registered in if it hasn't started yet and if it doesn't have a withdrawal fee associated with it. If you want to withdraw from a program that has already started, please email us. Follow these steps to withdraw from a recreation program before the program start date. |
Log into your account |
| To withdraw from a program online, first log into your Live and Play account. |
Choose attendee to withdraw |
| Click on the “My Info” tab at the top of the page. Click on the name of the person you wish you withdraw from the program. |
Find the program to withdraw from |
| Click on the “Schedules” section to expand it. Click on “Switch to List View” located next to the calendar month at the top of the calendar. Find the line with the program you wish to withdraw from. |
Withdraw from the program |
| Click on “Actions” on the right side of the program line. A small box will appear. Click on the “Withdraw” option. |
Choose your refund method |
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You can choose “Account Credit” and the refunded amount will stay on your account to be used for future payments. If you paid with credit card, you can choose to have the refund sent back to your card. If you paid with any other method but still want a refund instead of an account credit, please email us along with your full address to request a mailed cheque. Once you have chosen your refund method, click on “Withdraw” to complete the process. We also offer account credit refunds to be paid out as EFT and E-transfer. |
Registering for a program - Frequently Asked Questions (FAQs)
I have an online login but I forgot my password. What do I do? |
| If you have misplaced your password, simply use the ‘forgot password' link on the login page, and a new temporary password will be sent to the email address we have on file within a few minutes. You will be prompted to replace it with a permanent password. |
Do I need to have an account to search for programs or view facility availability? |
| No. You can still search programs and see facility availability on Live and Play. However, if you would like to register for a program or purchase a membership online, you need to have an online login. |
I don't want to register online. Can I just register in person? |
Yes. You can also register:
A valid payment method on the account is required to complete registrations over the phone or email. |
I have an account, but I can't log in. What do I do? |
| If you forgot your password, use the “forgot password” option on the login page. If you are having trouble accessing your account, please contact us by email. |
How can I see the credit on my account? |
| You can log into your account and view your available credit balance in the payment option section. |
Can I manage my own information in this system? |
| Yes, you can view and manage your own information. This includes adding family members, changing your contact information, adding a credit card to your account for easier checkout, managing your own login and seeing a schedule of the programs you are registered in. |
Can I purchase a membership online? |
| Yes. Learn how to purchase passes and memberships online. |
How can I remove someone from my account? |
| To have someone removed from your account, contact us by email or call us at 905-335-7738. |
The program I'm interested in is full, and I added myself to the waitlist - what's next? |
| If a spot becomes available in the program you are waitlisted for, you will receive an automated email to let you know there is a spot held for you in the course/program. You can confirm the spot and pay online by following the instructions in the email you receive. You may also contact customer service by phone or visit one of the service counters to register and pay for your held spot. The spot will be held for only 48 hours. If you do not confirm or decline your spot within 48 hours, your spot will be removed and the next person on the waitlist will be contacted. If you are waitlisted for other courses that you no longer require a spot in, please remove yourself from those other waitlists, so that those spots may be offered to others. You can log in to your Live and Play account to remove yourself from waitlists or contact customer service to request to be removed. |
Registration support and customer service
Need help on a program registration morning? Call 905-335-7738 or visit us in person at:
- Burlington Seniors' Centre on Adult program registration mornings
- Tansley Woods Community Centre
For help before registration day, visit our Customer Service page for regular recreation customer service hours.
Recreation fee assistance
Financial assistance is available to help make recreation programs more accessible. Learn more about recreation fee assistance and how to apply.
Program cancellations and changes
We may need to cancel, combine or change a program before it begins. Changes may include the:
- fee
- instructor
- location
- time
When possible, we will offer a make-up class if a program is cancelled because of weather, an unexpected facility closure or instructor availability.
Check the Facility, sports field and pool closures newsfeed for current cancellation and closure information.
Program refunds
If you withdraw from a recreation program, or if the City cancels a program after it has started, any approved refund will be prorated based on the number of scheduled classes remaining on the effective date of the withdrawal or cancellation.
Refunds are not provided for classes that took place before that date.
Weather closures and cancellations
We make every effort to keep recreation facilities open for scheduled programs and rentals. Facilities may close when weather conditions make it unsafe to operate.
To check for closures:
- subscribe to City newsfeeds, calendars and webpages for email updates
- subscribe to Facility, Sports Field and Pool Closures
- call 905-335-7738 for a recorded update
If a facility remains open but an individual program must be cancelled, such as when an instructor cannot safely travel to the facility, staff will make every effort to contact registered participants in advance.
Missed classes
Make-up classes are not available if you miss a class because of illness, vacation or another personal reason.
HIGH FIVE accreditation
HIGH FIVE accreditation is the benchmark for excellence in children's recreation and sport in Canada. Learn more about our standards for children's recreation and find out how to get HIGH FIVE certified.
Play standards and code of conduct
We are committed to providing a safe, inclusive and enjoyable experience for everyone in our facilities. Our code of conduct includes rules and policies for our different recreation programs to ensure safe and comfortable participation for everyone.