Have a happy holiday - What’s open and closed at the City of Burlington

Animal Services

The Animal Shelter at 2424 Industrial St. will operate as follows:

• Tuesday, Dec. 24 and Wednesday, Dec. 25 – closed to appointments
• Thursday, Dec. 26 – Saturday, Dec. 28 – open to appointments
• Sunday, Dec. 29 – closed to appointments
• Monday, Dec. 30 and Tuesday, Dec. 31 – open to appointments
• Tuesday, Jan. 1 – closed to appointments

To report an animal control related emergency on a holiday, please call 905-335-7777.

Burlington Transit

Burlington Transit will operate as scheduled over the holidays:

• Tuesday, Dec. 24 – regular service
• Wednesday, Jan. 1, 2025 – Sunday/holiday service

• Wednesday, Dec. 25 – Sunday/holiday service
• Thursday, Dec. 26 – Sunday/holiday service
• Friday, Dec. 27 to Monday, Dec. 30 – regular service
• Tuesday, Dec. 31 - regular service

For real-time bus information and schedules, visit myride.burlingtontransit.ca. Sunday/holiday service operates until 10 p.m.

Schedule for the Downtown Transit Terminal, at 430 John St:

• Thursday, Dec. 26 – closed
• Friday, Dec. 27 to Tuesday, Dec. 31 – open regular hours
• Wednesday, Jan. 1 – closed
• Thursday, Jan. 2, 2025 – open regular hours

Specialized Dispatch is open Friday, Dec. 27, Monday, Dec. 30, and Tuesday, Dec. 31, from 8 a.m. to 5 p.m.

City Hall

Service Burlington and the Building, Renovating and Licensing counter on the main floor of City Hall at 426 Brant St., will close at 4:30 p.m. on Monday, Dec. 23, 2024, and re-open on Thursday, Jan. 2, 2025, at 8:30 a.m.

Many service payments are available online at burlington.ca/onlineservices.

For online development services, MyFiles can be used by residents who have applied for Pre-Building Approval. Check the status of Pre Building Approval applications at burlington.ca/MyFiles.

Halton Court Services

Court administration counter services at 4085 Palladium Way will operate as follows:

• Tuesday, Dec. 24 – Thursday, Dec. 26 - closed
• Friday, Dec. 27 - open, 8:30 a.m. to 4:30 p.m.
• Monday, Dec. 30 and Tuesday, Dec. 31 – open, 8:30 a.m. to 4:30 p.m.
• Wednesday, Jan. 1, 2025 – closed
• Thursday, Jan. 2 and Friday, Jan. 3, 2025 – open. 8:30 a.m. to 4:30 p.m.

On days when the court administration counter is open, telephone payments are available at 905-637-1274, from 8:30 a.m. to 4:30 p.m. Many services are also available by email at burlingtoncourt@burlington.ca or online at Halton Court Services. Payment of Provincial Offences fines is available 24/7 at www.paytickets.ca.

Parking

Free parking is available downtown, on the street, in municipal lots and in the parking garage (414 Locust St) after 6 p.m. and on holidays, including Dec. 25, 26 and Jan. 1, 2025.

On Sundays, free parking is available downtown, on the street, in municipal lots and in the parking garage (414 Locust St.).

On Saturdays, pay parking downtown is required in high-demand parking lots (Lots 1, 4 and 5) and all on-street metered parking spaces. A three-hour maximum is in effect for all on-street spaces. Free parking is available in the remaining municipal lots and the parking garage (414 Locust St.).

NOTE:

• The Waterfront parking lots (east and west at 1286 Lakeshore Rd) do not provide free parking on holidays.

• Parking exemptions are required to park overnight on city streets and for longer than five hours. If you have family and friends staying with you that require street parking, please visit burlington.ca/parkingexemptions to register for a parking exemption. Please note: parking exemptions are not valid during declared snow events, to assist with snow removal.
• Visit burlington.ca/parking for information on permit renewal and to access our customer portal. For assistance please contact Service Burlington by email at city@burlington.ca, by phone at 905-335-7777, or in person at City Hall (426 Brant St.), Monday to Friday, between 8:30 a.m. and 4:30 p.m.

Recreation Programs and Facilities

Burlington Seniors’ Centre
The Burlington Seniors’ Centre at New St. will close Dec. 22, for the holiday and building maintenance. It will re-open on Jan. 2, 2025.

Customer Service

Recreation, Community and Culture customer service is available to assist you:

• In person at recreation facility counters during program times
• By email at liveandplay@burlington.ca
• By phone at 905-335-7738, Monday to Friday from 8:30 a.m. to 5:30 p.m. and weekends from 9 a.m. to 4 p.m.

Phone and email service are closed Dec. 24, 25, 26 and Jan. 1, 2025. A complete listing of holiday service hours is available at burlington.ca/servicehours.

Cogeco Skating at Burlington Rotary Centennial Pond, located at Spencer Smith Park at 1400 Lakeshore Rd, will open for the season on Dec. 17, conditions permitting. During the skating season, the pond is open daily, from 10 a.m. to 10 p.m. but closed at 5 p.m. on Christmas Eve and closed on Christmas Day. Registration is not required. For more information, including skating times, visit burlington.ca/pond.

Residents are encouraged to call the ice conditions hotline at 905-335-7738, ext. 8587 before leaving to make sure the pond is open.

The free skate lending program at the Burlington Rotary Centennial Pond is available Monday to Thursday, 5 to 9 p.m., and Fridays, from 5 to 10 p.m. On Saturdays, Sundays, PA days and holiday school breaks, it is open from 10 a.m. to 10 p.m.

Tim Hortons Free Skating

Thanks to Tim Hortons, Burlington residents can enjoy another holiday season of free skating, from Dec. 21 to Jan. 5, 2025. Registration is not required. Skating is first come, first served until capacity is reached. For dates and locations, visit burlington.ca/timsfreeskate.

Drop-In Recreation Programs

Swimming, skating, fitness and other drop-in program times vary over the holiday period. Drop in or reserve in advance. For schedules, visit burlington.ca/dropinandplay.

Play Equipment Lending Library
If you need some indoor or outdoor play equipment or want to try something new without having to buy it, try the Play Equipment Lending Library. The last day to borrow the play equipment in 2024 is Thursday, Dec. 19. To borrow, visit burlington.ca/playlending.

Holiday Ice and Gym Rentals
Stay active this holiday with family and friends by renting ice or a gym at a special discount. This holiday season, ice and gym rentals are available at a reduced rate for booking dates up to Jan. 5, 2025. Residents can view facility availability and complete the rental 24 hours in advance through their online Live & Play account. Learn more about how to rent at burlington.ca/rentals.

Outdoor Fun
Head outside and play in our parks with trails, including disc golf at Tyandaga Golf Course (1265 Tyandaga Park Dr.), tobogganing and more. Explore all the options at burlington.ca/outdoorplay.

Roads, Parks and Forestry

The administrative office will be closed from Wednesday, Dec. 25 to Wednesday, Jan. 1, 2025, re-opening on Thursday, Jan. 2, 2025. Essential services, including snow removal, will be provided as required.

Media contact:
City of Burlington Communications
communications@burlington.ca