Whatever City of Burlington service you are looking for, we’re ready to help
Burlington, Ont.—Jan. 17, 2023— No matter what city service you are looking for during the construction to revitalize City Hall, the City of Burlington is ready to help with a variety of service options, including in-person, online, email, or phone. Now, in addition to in-person service at Service Burlington, members of the public can visit the Development Services counter in its temporary location on the second floor of City Hall, at 426 Brant St., Monday to Friday between 8:30 a.m. and 4:30 p.m.
Choose the in-person option that works best for you.
Service Burlington
Visit Service Burlington at its temporary location on the third floor of 390 Brant St., beside City Hall, for services related to:
- tax payments
- commissioning
- marriage licenses
- parking permits
- parking tickets
- registration for City programs
- general information
Development Services counter
Visit the Development Services counter at its temporary location on the second floor of City Hall for services related to:
- pre-building permits
- building permits
- zoning clearance
- the Committee of Adjustment
- business, personal, lottery and liquor licenses
- pool permits
- sign permits
Other ways to connect with us
Phone
Call Service Burlington at 905-335-7777 Monday to Friday, from 8:30 a.m. to 4:30 p.m.
Email
Send us an email at city@burlington.ca.
In-Person
Visit Service Burlington in its temporary location on the third floor of 390 Brant St, beside City Hall, or visit the Development Services counter in its temporary location on the second floor of City Hall. The bus terminal at 430 John St. and recreation facilities are also open and ready to serve you.
Some in-person Service Burlington services such as marriage licences and commissioning require an appointment. Visit burlington.ca or call 905-335-7777 to arrange a time.
Virtual
You can connect with us virtually via Microsoft Teams. Call 905-335-7777 to set up a time.
Online
Visit us at burlington.ca.
Burlington is a city where people, nature and businesses thrive. Sign up to learn more about Burlington at burlington.ca/Enews and follow @CityBurlington on social media.
Quick Facts
- Many City services are also available online at burlington.ca/customerservice.
- The average wait time to answer phone calls to 905-335-7777 is five seconds or less.
Links and Resources
- Learn more about customer service at the City of Burlington at burlington.ca/customerservice.
- Learn more about the City Hall Modernization project which will feature a modern, open, and easy-to-navigate customer-facing service area on the main floor.
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