Our climate is changing, bringing warmer, wetter, and more unpredictable weather. This page provides information and resources to help residents prepare for, respond to, and recover from severe weather events.
Emergency Preparedness
The City of Burlington and our partners are prepared to quickly respond to protect you and your family in case of an emergency or disaster. Everyone has a role to play in preparedness and safety. By doing a few basic things to prepare yourself, your family and your business, you can help protect what is important to you.
Learn more about emergency kits, plans and tips.
Flood Prevention Programs
Homeowners are encouraged to play an active role in reducing flood risks by taking advantage of available City and regional programs.
Stay Connected
In major flood emergencies, you can find information on the City’s corporate social media channels, the Extreme Weather Alerts page and you can sign up to receive extreme weather updates.
When City facilities are closed due to weather, stay informed by subscribing to Facility Closure updates and by checking our Facility, sports field and pool closures page.
Report flooding
If you notice flooding on streets, roadways, parks or other public areas, please contact Service Burlington by call or email. These types of surface flooding are managed by the City of Burlington.
If you experience flooding in your basement - whether from overland water or sanitary sewer backups - please call Halton Region at 3-1-1. This service will connect you with the Region of Halton, which handles residential basement flooding. Staff will ensure your concern is forwarded to the appropriate specialists for follow-up.
For emergencies or immediate danger, dial 9-1-1.
Flood Emergency Frequently Asked Questions (FAQs)
How do I get help during and after a flood? |
Are you or someone else in immediate danger?If there is immediate danger, dial 9-1-1. Do you have a flooded basement?
Visit halton.ca/flood for more information on what to do if your basement has flooded. This page also includes information on how to apply for the Halton Region Enhanced Basement Flooding Prevention Subsidy Program. |
Who do I call with flood concerns and support? |
In addition to flooded basements, contact Halton Region for:
Call Halton Region at 3-1-1. You can also reach the Halton Region contact centre at 905-825-6000 or toll-free at 1-866-442-5866, TTY: 905-827-9833, or email at accesshalton@halton.ca. Contact the City of Burlington for:
Call Service Burlington at 905-335-7777 or email city@burlington.ca. During an active weather event, response times may be longer than usual. |
Where can I send my concerns? |
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If you have a concern related to the City’s long-term policies and plans to address the impact of severe storms in our city, please contact Service Burlington at 905-335-7777 or email city@burlington.ca. |
How can I prevent floods in my home? |
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Visit our Home Flood Prevention page for a list of programs and tips for homeowners to help prevent home flooding. |