Windrow Clearing Program

The City of Burlington provides a windrow clearing program to help residents who cannot clear snow left by plows. Crews clear windrows within 36 hours after snowfall ends or 12 hours after residential roads are plowed. This service is available annually from December 1 to March 31.

Registration for the City's 2024/2025 winter windrow clearing program is now closed.

Registration Details for 2024-25 season
Registration Dates and Times	Who Can Register	How to Register
October 2, 2024 8:30 a.m. - October 15, 2024 at 5:30 p.m.	Advanced Priority Registration Residents who are unable to clear their windrow(s) with no other able-bodied person living at the address.	Online at liveandplay.burlington.ca or in-person at City Hall, Burlington Seniors' Centre or Tansley Woods Community Centre See below for hours of operation
October 16, 2024 8:30 a.m. - November 9, 2024 at 5:30 p.m.	Open Registration All residents NOTE: Residents who sign up for the program between Nov. 16 and Nov. 9 will be eligible for clearing service between Dec. 1, 2024 and March 31, 2025.
Nov.13, 2024 at 9 a.m. –Nov. 29**, at 11:59 p.m.	Open Registration All residents NOTE: Residents who sign up for the program between Nov. 13 and Nov. 29 will be eligible for clearing service between Jan. 1, 2025 and March 31, 2025.

**Or while spots are available.

Online Registration

Login to your Live and Play account
Go to the “Course Registration” tab and select “Other City Services”
Choose “Windrow Clearing Program”
Follow the prompts to complete registration and payment
For more information on how to register online or setup a Live & Play account visit burlington.ca/registration

In-Person Registration

In-person registration is available at the following locations:

Service Burlington, located at 426 Brant Street on the main floor of City Hall
Mon to Fri 8:30 a.m. to 4:30 p.m. excluding holidays.
Burlington Seniors Centre, located at 2285 New Street,
Mon to Fri 8:30 a.m. to 4:30 p.m. excluding holidays.
Tansley Woods Community Centre, 1996 Itabashi Way,
Mon to Fri 8:30 a.m. to 5:30 p.m., and Saturdays 9 a.m. to 4 p.m.

Windrow Clearing Frequently Asked Questions (FAQs)

Is this program offered city-wide?

Yes. The City expanded this program in 2023. The enhanced program allows for the inclusion of approximately 1,000 driveways. The service boundaries now includes all areas of the city.

How does the windrow clearing program work?

Registrants enrolled in the windrow program must pay a non-refundable fee of $125 + HST, per driveway entrance for the season.
Once paid, residents enrolled in the program receive windrow services for any snowfall that exceeds 7.5 cm, and thereby requires windrow clearing assistance.
Windrow clearing contractors are dispatched after the completion of all residential roadway plowing.
Residents can expect windrows to be cleared within 36-hours after the snow stops and within 12-hours of the completion of all residential road plowing.
Windrows will be cleared to a snow packed condition and will not bare pavement. Residents are responsible for applying material to avoid the accumulation of ice.
Residents must move their cars, planters, basketball nets, etc. away from the base of their driveway in order for the plow to safely clear their windrow. Failing to do so will result in missed service.
Plowing services will run from December 1 until March 31.
This service does not include windrows left by sidewalk plows.

What if it doesn't snow? Can I get a refund?

The program fee is fixed and non-refundable.

I have two entrances to my driveway. Do I need to pay for both?

If a property has two driveway connections that you would like cleared, both entrances will need to be registered and paid for.

I’m a windrow program registrant. We just had a huge snowfall, and the snowplow skipped my driveway. Now what?

Registrants can expect service within 36-hours after the end of a snow event (any snowfall exceeding 7.5 cm) and within 12-hours of the completion of all residential road plowing.

Registrants are reminded that they must move their cars, planters, basketball nets, etc. away from the base of their driveway in order for the plow to safely clear their windrow. Failing to do so will result in missed service.

If your driveway access was clear from obstruction during/following the snow event, please call Service Burlington at 905-335-7777.

Registration has closed for the 2024/2025 winter season. Can I still sign up for the program?

Extended registration for service between Jan. 1 and March 31 closed on November 29th, 2024. Late registrations for this program cannot be accommodated, as our road crews require sufficient time to plan and allocate resources for the winter windrow program based on the confirmed number of registrants.

Residents interested in signing up for the 2025/2026 program can sign up in fall 2025.