Service Burlington is the City of Burlington's customer contact centre, located at City Hall.
Connect with us:
- Through email to city@burlington.ca
- On the phone at 905-335-7777
- In person at 426 Brant Street on the main floor of City Hall
- Service Burlington is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, except for Statutory Holidays and other City closures.
At the Service Burlington counter, you can:
- Pay a parking ticket or your property taxes
- Purchase a parking permit, dog license or garbage tag
- Start a Freedom of Information request or Property Information Request
- Register for a Recreation program
- Receive a marriage license (by appointment only)
- Commission an Oath (by appointment only)
- Learn general information about City services
To book a marriage license or commissioning appointment, Visit the Marriage Licences page and Commissioning page or call 905-335-7777 or email city@burlington.ca.
In-person service is also available at the Building Renovating and Licensing counter on the main floor of City Hall, at 426 Brant St., for services related to:
- pre-building permits
- building permits
- zoning clearance
- the Committee of Adjustment
- business, personal, lottery and liquor licenses
- pool permits
- sign permits
Open Monday to Friday, 8:30 a.m. to 4:30 p.m. No appointment needed.
Do you need a service that is not listed above?
Call 905-335-7777 or email city@burlington.ca before your visit.
Report an issue
Request Information and Services
Request City services through the Customer Web Portal below. If your request is not listed below, call 905-335-7777 or email city@burlington.ca
Payment methods
- Service Burlington accepts debit cards and cheques for all payment types.
- We accept credit cards for all payment types except property taxes.
- We prefer electronic payment methods. Cash can be accepted for payments below $500, except for property taxes.
- If you would like to pay your property taxes in cash, visit your local bank to make the payment.
Drop Boxes
The City has two secure drop boxes where cheques and other non-negotiable items can be deposited for City staff and elected officials.
Each drop box is emptied daily during business hours and items are delivered to City facilities and offices through the inter-office mail system.
Inter-office mail is not delivered to employee homes if they are hybrid workers outside of the office. If your item is time-sensitive, contact the person it is for and make sure they are available to receive it at a City facility or office.
Seal your item in an envelope and label it with the full name and department that this item is for.
Drop boxes are located:
- On Elgin Street, to the right of the doors beside Coffee Culture
- On Locust Street, to the right of the City Hall entrance
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