Skip to Content

City of Burlington Logo City of Burlington Logo

Text Size

Regular Large X-Large

Colour Contrast

Regular High

Accessible formats and communication supports are available.

View our Accessibility page

  • Careers
  • Public Engagement
  • Service Burlington
City of Burlington Logo
  • Recreation
    • Accessible Recreation
      • Accessible Recreation Programs
    • Adult 19 and 55 Programs
      • Adult Programs
    • Children’s Programs
      • Explore Children's Programs (Youth 0-18)
    • Drop-in Programs
    • Family Programs
    • Music
      • Burlington Teen Tour Band
      • Music Programs
    • Outdoor Play
      • Outdoor Programs
    • Passes, Memberships and Gift Cards
      • Active5 Pass
    • Pickleball
    • Registering for a Program
      • Code of Conduct
      • Explore all Programs
      • High Five Accreditation
      • Recreation Fee Assistance
    • Skating
      • Explore Skating
    • Student Theatre Programs
    • Summer Camps and School Break Programs
      • School Break Programs
      • Summer Camps
        • Youth Programs Information for Caregivers
        • Summer Camp Programs
    • Swimming and Aquatic Programs
      • Aquatic Fitness
      • Aquatic Leadership Courses
      • Lap Swim
      • Recreational Swimmming
      • Swimming Lessons
    • Volunteer Opportunities
  • Applications, Licences and Permits
    • Building Permits
    • Burn Permits
    • Business Licences
    • Claims
    • Development Applications
    • Demolition Permits
    • Dog Licences
    • Freedom of Information
    • Festival and Event Applications
    • Liquor Licences
    • Lottery Licences
    • Marriages
      • Marriage Certificates
      • Marriage Licences
    • Parking
    • Pool Permits
    • Rent a Facility or Park
    • Road and Transportation Permits
    • Short-Term Accommodations Licence
    • Sign Permits
    • Speak at a Meeting
    • Temporary Outdoor Patios
    • Tournament Applications
    • Tree Permit Application
  • Arts, Culture and Events
    • Art
    • Arts and Culture Fund
    • Arts and Culture in Burlington
    • Calendar of Events
    • Cultural Map
    • Cultural Partners
    • Downtown Burlington
      • Downtown Waterfront
      • Brant Street Pier
    • History and Heritage
      • Doors Open Burlington
      • Heritage Conservation Planning
    • Libraries
    • Local Farms, Community Gardens and Markets
    • Music
    • Story Maps
    • Theatres
    • Twin Cities Apeldoorn and Itabashi
    • Visiting Burlington
  • Building and Renovating
    • Additional Residential Units
      • Garage Conversion Toolkit
    • Booking an Inspection
    • Building Permits
      • Applying for a Building Permit
      • Building Permit Process
      • Check the Status of a Building Permit
      • Demolition Permits
    • Building Records, Statistics and Reports
    • Call Before You Dig
    • Decks, Porches and Patios
    • Design Standards
      • Accessibility Design Standards
      • Building Technical Standards
      • Engineering Standard Drawings
      • Standard Specifications
    • Development Charges
    • Driveways and Curbs
    • Fences
    • Home Construction and Renovation
    • Home Flood Prevention
    • Pool Permits
    • Pre-Building Approval Application
    • Property Standards
    • Renovations and Additions
    • Sheds and Accessory Structures
    • Sign Permits
    • Zoning
  • Business in Burlington
    • Advertising and Sponsorship
    • Bid Opportunities
    • Business Licences
      • Adult Entertainment Licences
      • Group Homes
      • Public Vehicle Licences
    • Buy Canadian
    • Economic Development
    • Filming in Burlington
    • Halton Region Small Business Centre
    • Sign Permits
    • Starting a Business
    • TechPlace
    • Seasonal Outdoor Patios
    • Zoning
  • By-laws and Animal Services
    • By-laws
      • Animal Control By-law
      • By-law Enforcement
      • Frequently Requested By-laws
      • Search By-laws
    • Dog Licences
    • Donations
    • Educational Programs
    • Leash-Free Dog Parks
    • Lost Pets
    • Pet Adoption
    • Rabies
    • Report an Issue
    • Wildlife
      • Coyotes
  • Community Supports
    • Accessibility
      • Accessibility Design Standards
      • Accessibility Legislation in Ontario
      • Accessible Parking Permits
      • Accessible Recreation
      • Corporate Accessibility Policy
      • Service Animals
    • Awards and Tributes
      • Civic Recognition
      • Display Cases
      • Flag Raisings
      • Key to the City
      • Pier Lighting
      • Proclamations
    • Burlington Youth Student Council
    • Cogeco Neighbourhood Rink Program
    • Community Funding and Grant Programs
    • Community Gardens
    • Community Hub
    • Community Partners
    • Halton Community Services Directory
    • Homelessness Resources
    • Lending Library
    • Love My Neighbourhood
    • Neighbourhood Community Matching Fund
    • Neighbourhood Connectors
    • New to the Community
    • Recreation Fee Assistance
    • Volunteer Opportunities
  • Council and City Administration
    • Accountability and Transparency
      • Audit Committee
      • Closed Meeting Investigations
      • Conflicts of Interest Registry
      • Council Remuneration and Expenses
      • Freedom of Information
      • Integrity Commissioner
      • Lobbyist Registry
      • Mayoral Decisions Pursuant to the Municipal Act
      • Office of the Ombudsman
    • Agendas and Minutes
    • Bid Opportunities
    • Budget and Finances
      • Budget
        • Approved Budget
        • Proposed Budget
      • Development Charges
      • Financial Statements
      • Property Taxes
      • Public Sector Salary Disclosure
    • Careers
    • City Administration
      • Accounts Payable
      • Chief Administrative Officer
      • Corporate Policies
      • Departments and Divisions
    • Claims
    • Commissioner of Oaths and Declarations
    • Committees and Boards
      • Accessibility Advisory Committee
      • Agricultural and Rural Affairs Advisory Committee
      • Apply to a Board or Committee
      • Council and Committee Meetings
      • Council Remuneration Review Working Group
      • Cycling Advisory Committee
      • Downtown Parking Advisory Committee
      • Greater Bay Area Sub-Committee
      • Heritage Burlington Advisory Committee
      • Inclusivity Advisory Committee
      • Integrated Transportation Advisory Committee
      • Joint Compliance Audit Committee
      • Mayor's Millennial Advisory Committee
      • Mundialization Committee
      • Seniors' Advisory Committee
      • Speak at a Meeting
      • Sustainable Development Advisory Committee
      • UN Sub-Committee
    • Contact Us
    • Council
      • Council and Committee Meetings
      • Council Information Packages
      • Council Members and Wards
        • Find Your Councillor Ward
        • Mayor Marianne Meed Ward
          • Key to the City
          • Make a Request
            • Ask the Mayor
            • Congratulatory Letters and Certificates
            • Flag Raisings
            • Invite the Mayor
            • Proclamations
            • Request a Meeting with the Mayor
          • Mayor's News, Meetings and Events
          • Mayoral Decisions Pursuant to the Municipal Act
        • Ward 1 - Councillor Kelvin Galbraith
          • Ward 1 News, Meetings and Events
        • Ward 2 - Councillor Lisa Kearns
          • Ward 2 News, Meetings and Events
        • Ward 3 - Councillor Rory Nisan
          • Ward 3 News, Meetings and Events
        • Ward 4 - Councillor Shawna Stolte
          • Ward 4 News, Meetings and Events
        • Ward 5 - Councillor Paul Sharman
          • Ward 5 News, Meetings and Events
        • Ward 6 - Councillor Angelo Bentivegna
          • Ward 6 News, Meetings and Events
      • Engaging with City Council
      • Mayoral Decisions Pursuant to the Municipal Act
      • Speak at a Meeting
      • Standing Committees of Council
        • Audit Committee
        • Budget Committee
        • Committee of the Whole
          • Committee of the Whole - Community Planning Regulation and Mobility
          • Committee of the Whole - Corporate Services Strategy Risk and Accountability
          • Committee of the Whole - Environment, Infrastructure and Community Services
        • Council Workshop Committee
        • Pipeline to Permit Committee
    • Elections
    • Initiative Projects
      • Housing Accelerator Fund
      • Land Management Database Platform Review
      • Park Dedication Bylaw
      • Parks Provisioning Master Plan (PPMP)
      • Rural Internet Installation
    • Open Data
    • Plans, Reports and Studies
      • Burlington’s Plan From Vision to Focus
      • Active Aging Plan
      • Asset Management Plan
      • Audit and Accountability Fund - Web Architecture Review Report
      • Climate Action Plan
      • Climate Resilient Burlington Plan
      • Community Survey
      • Framework for Recreation
      • Integrated Mobility Plan
      • Legal Cannabis and the City of Burlington
      • Live and Play Plan
      • Lowville Park Master Plan
      • Multi-Year Accessibility Plan
      • Service Delivery Plans
      • Strategic Plan
      • Streamlined Development Application Funding (SDAF)
      • Transit Business Plan
      • Waterfront Hotel Planning Study
      • Young Tree Pilot Study
      • 2025 Canadian Federal Election: Top Priorities for Our City
      • 2025 Ontario Provincial Election: Top Priorities for Our City
    • Public Engagement
    • Volunteer Opportunities
    • Service Burlington
  • Halton Court Services
    • About Us
      • Common Legal Terms
      • FAQs
    • Court News and Notices
    • For Defendants
      • File an Appeal
    • For Enforcement Agencies
  • Home, Property and Environment
    • Better Homes Burlington
      • Home Upgrades
      • Incentives and Resources
      • Interest Free Loan
    • Building and Renovating
    • Construction in Your Neighbourhood
    • Environment
      • Bird Friendly City
      • Climate Change and Air Quality
      • Electric Vehicles
      • Environmental Assessment Projects
      • Energy Initiatives
        • Energy and Buildings
        • Energy and City Operations
      • Environmental Programs
      • Home Solar
      • Idling
      • Local Food
      • Naturalized Gardens
      • Smart Commute Halton Municipalities
      • Stormwater Management Projects
      • Water and Stormwater
      • Yellow Fish Road Program
    • Forestry
      • Burlington Honour Roll of Trees
      • City Trees and You
      • Forest Protection and Tree Permits
        • Significant Tree Maintenance Rebate Pilot Program
        • Tree Permit Application
      • Tree Pests and Diseases
      • Tree Planting and Care
      • Tree Stump Removal
    • Garbage, Recycling and Leaf Collection
      • Halton Waste Management Site
      • Household Hazardous Waste
      • Leaf Collection
      • Litter and Clean ups
      • Waste Initiatives
      • Yard Waste
    • Home Construction and Renovation
    • Home Flood Prevention
    • Maps
    • Open Air Burning - Campfires, Chimineas, Fire Pits
    • Property Information Request
    • Property Taxes
    • Short-Term Accommodations Licence
    • Utilities
      • Rural Internet Installation
  • Parks, Facilities and Rentals
    • Advertising and Sponsorship
      • Donations in Honour and Memory
    • Amphitheatres
    • Arenas and Ice Centres
    • Banquet Centre
    • Cemeteries
    • Community Centres
    • Facility Construction Projects
    • Facility, Sports Field and Pool Closures
    • Gyms
    • Leash-Free Dog Parks
    • Libraries
    • Marina
    • Parks and Facilities Directory
    • Park Renewal Projects
    • Picnics
    • Pools and Splash Pads
    • Program Providers
    • Rent a Facility or Park
      • Explore Facility and Park Rentals
    • Rooms and Auditoriums
    • Sports Fields
    • Trails and Bikeways
  • Planning and Development
    • City-wide Parking Standards
    • Community Benefits Charge
    • Current Development Projects
      • Ward 1
      • Ward 2
      • Ward 3
      • Ward 4
      • Ward 5
      • Ward 6
    • Development Applications
      • Burlington Planning Process
      • Committee of Adjustment
        • Applications for Consent
        • Minor Variances
      • Demolition Permits
      • Grading and Drainage Clearance Certificate
      • Official Plan Amendments
      • Part Lot Control
      • Site Alteration Permits
      • Site Plans
      • Subdivisions
      • Zoning
    • Development Charges
    • Heritage Conservation Planning
      • Municipal Cultural Heritage Register
      • Supporting Burlington's Heritage
    • Official Plan
      • Official Plan Amendments
    • Parks Design and Construction
    • Property Information Request
    • Storm Sewer Discharge Permits
    • Urban Design
    • Zoning
      • Zoning By-Law Amendments
        • Search Zoning By-Law Amendments
      • Zoning Clearance Certificates
        • Non-Residential Zoning Clearance Certificate
        • Pre-Building Approval Application
  • Property Taxes
    • How Your Taxes are Used
    • Paying Property Taxes
      • How Your Taxes are Used
      • Pre-Authorized Tax Payment Plans
      • Understanding Your Property Tax Bill
    • Property Assessments
      • Assessment Appeals
    • Property Tax Assessment Online Tool
    • Rebates and Deferrals
      • Heritage Property Tax Rebate
      • Low-Income Property Tax Reduction Program
      • Older Adults Property Tax Deferral Program
      • Registered Charity Rebates
    • Tax Adjustments Applications
    • Tax Certificates
    • Understanding Your Property Tax Bill
    • Update Your Address or Property Ownership
  • Fire and Emergency Services
    • Ambulance and Paramedic Services
    • Coronavirus (COVID-19)
    • Emergency Plan and Preparedness
    • Flood Emergency Response and Safety Information
    • Health and Safety Notices
    • Police Service
    • Stormwater Safety
  • Roads, Parking and Traffic
    • Cycling
      • Protected Bike Lanes and Intersections
    • Driveways and Curbs
    • Electric Vehicles
    • Leaf Collection
    • Parking
      • Accessible Parking Permits
      • Paid Parking and Reservations
      • Parking Exemptions
      • Parking in Downtown Burlington
      • Parking Permits
      • Paying a Parking Ticket
      • Winter Parking
    • Report an Issue
    • Road and Sidewalk Maintenance
    • Road and Transportation Construction Projects
    • Road Closures and Restrictions
    • Road and Transportation Permits
    • Smart Commute Halton Municipalities
    • Snow Removal
      • Snow Control Updates
      • Snow Plow Tracker
      • Snow Removal Plan
      • Windrow Clearing
      • Winter Parking
    • Traffic Safety
      • Pedestrian Crossovers and Crossing Guards
      • Speeding and Aggressive Driving
    • Transit
  • Transit
    • About Us
      • Advertising
      • Contact Us
    • Fares and Passes
      • Adults 65 Ride for Free
      • Connections and Transfers
      • Fares
      • Low Income Pass
      • PRESTO
      • Single-Ride Vouchers
      • Students Passes
    • Riding With Us
      • Accessibility
      • Bike Racks
      • Lost and Found
      • Specialized Transit
    • Schedules and Routes
      • Connections and Transfers
      • Plan a Trip
      • Real-Time Bus Arrival Times
      • Schedules and Maps
      • Transit Updates and Changes
    • MyRide
  • News and Notices
    • All News and Notices
    • Calendar of Events
    • City Meeting Calendar
    • City Talk
    • Extreme Weather Alerts
    • Facility, Sports Field and Pool Closures
    • Halton Court Services news
    • Health and Safety Notices
    • Media Releases
      • Media Room
    • News and Notices
    • Public Notices
    • Road Closures and Restrictions
    • Service Disruptions
    • Snow Control Updates
    • Transit Updates and Changes
    • Subscribe

Council and City Administration

HomeCouncil and City AdministrationService Burlington
  • Facebook
  • Twitter
  • LinkedIn
  • Email

Service Burlington

Service Burlington is the City of Burlington's customer contact centre, located at City Hall.

Connect with Service Burlington

  • Through email to city@burlington.ca
  • On the phone at 905-335-7777
  • In person at 426 Brant St on the main floor of City Hall
  • Service Burlington is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, except for Statutory Holidays and other City closures.

At the Service Burlington counter, you can:

  • Pay a parking ticket or your property taxes
  • Purchase a parking permit, dog license or garbage tag
  • Start a Freedom of Information request or Property Information Request
  • Register for a Recreation program
  • Receive a marriage license (by appointment only)
  • Commission an Oath (by appointment only)
  • Learn general information about City services

To book a marriage license or commissioning appointment, Visit the Marriage Licences page and Commissioning page or call 905-335-7777 or email Service Burlington.

In-person service is also available at the Building Renovating and Licensing counter on the main floor of City Hall, at 426 Brant St., for services related to:

  • pre-building permits
  • building permits
  • zoning clearance
  • the Committee of Adjustment
  • business, personal, lottery and liquor licenses
  • pool permits
  • sign permits

Open Monday to Friday, 8:30 a.m. to 4:30 p.m. No appointment needed.

Do you need a service that is not listed above? Call 905-335-7777 or email Service Burlington before your visit.

Connect with Recreation Services

Recreation, Community and Culture customer service is available to assist you in person at recreation facility counters during program times.

Recreation customer service is also available:

  • By email at liveandplay@burlington.ca
  • By phone at 905-335-7738, from 8:30 a.m. to 5:30 p.m., Monday to Friday and from 9 a.m. to 4 p.m. Saturday and Sunday.
  • In person at:
    • Brant Hills Community Centre, 2255 Brant Street, Monday to Thursday, 9 a.m. to 4 p.m. , Friday and Saturday, 9 a.m. to 3 p.m. 
    • Burlington Seniors' Centre, 2285 New St., Monday to Friday, 8:30 a.m. to 4:30 p.m. 
    • Haber Community Centre, 3040 Tim Dobbie Drive, Monday 9 a.m. to 3 p.m., Tuesday and Thursday 9 a.m. to 8 p.m., Wednesday noon to 8 p.m., and Sunday 9 a.m. to 4 p.m. 
    • Tansley Woods Community Centre, 1996 Itabashi Way, Monday to Friday, 8:30 a.m. to 5:30 p.m. and Saturday from 9 a.m. to 4 p.m. 

Report an issue

Report a coyote sighting
Report a nuisance sign

Request Information and Services

Request City services through the Customer Web Portal below. If your request is not listed below, call 905-335-7777 or email city@burlington.ca

Service Burlington Payment methods

  • Service Burlington accepts debit cards and cheques for all payment types.
  • We accept credit cards for all payment types except property taxes.
  • We prefer electronic payment methods. Cash can be accepted for payments below $500, except for property taxes.
  • If you would like to pay your property taxes in cash, visit your local bank to make the payment.

Service Burlington Drop Boxes

The City has two secure drop boxes where cheques and other non-negotiable items can be deposited for City staff and elected officials.

Drop boxes are located:

  • On Elgin Street, to the right of the doors beside Coffee Culture
  • On Locust Street, to the right of the City Hall entrance

Each drop box is emptied daily during business hours and items are delivered to City facilities and offices through the inter-office mail system.

Inter-office mail is not delivered to employee homes if they are hybrid workers outside of the office. If your item is time-sensitive, contact the person it is for and make sure they are available to receive it at a City facility or office.

Seal your item in an envelope and label it with the full name and department that this item is for.

Share your feedback

Visit Get Involved Burlington to share your feedback and ideas with us.

Submit feedback

Council and City Administration
    • Accountability and Transparency
      • Audit Committee
      • Closed Meeting Investigations
      • Conflicts of Interest Registry
      • Council Remuneration and Expenses
      • Freedom of Information
      • Integrity Commissioner
      • Lobbyist Registry
      • Mayoral Decisions Pursuant to the Municipal Act
      • Office of the Ombudsman
    • Agendas and Minutes
    • Bid Opportunities
    • Budget and Finances
      • Budget
        • Approved Budget
        • Proposed Budget
      • Development Charges
      • Financial Statements
      • Property Taxes
      • Public Sector Salary Disclosure
    • Careers
    • City Administration
      • Accounts Payable
      • Chief Administrative Officer
      • Corporate Policies
      • Departments and Divisions
    • Claims
    • Commissioner of Oaths and Declarations
    • Committees and Boards
      • Accessibility Advisory Committee
      • Agricultural and Rural Affairs Advisory Committee
      • Apply to a Board or Committee
      • Council and Committee Meetings
      • Council Remuneration Review Working Group
      • Cycling Advisory Committee
      • Downtown Parking Advisory Committee
      • Greater Bay Area Sub-Committee
      • Heritage Burlington Advisory Committee
      • Inclusivity Advisory Committee
      • Integrated Transportation Advisory Committee
      • Joint Compliance Audit Committee
      • Mayor's Millennial Advisory Committee
      • Mundialization Committee
      • Seniors' Advisory Committee
      • Speak at a Meeting
      • Sustainable Development Advisory Committee
      • UN Sub-Committee
    • Contact Us
    • Council
      • Council and Committee Meetings
      • Council Information Packages
      • Council Members and Wards
        • Find Your Councillor Ward
        • Mayor Marianne Meed Ward
          • Key to the City
          • Make a Request
            • Ask the Mayor
            • Congratulatory Letters and Certificates
            • Flag Raisings
            • Invite the Mayor
            • Proclamations
            • Request a Meeting with the Mayor
          • Mayor's News, Meetings and Events
          • Mayoral Decisions Pursuant to the Municipal Act
        • Ward 1 - Councillor Kelvin Galbraith
          • Ward 1 News, Meetings and Events
        • Ward 2 - Councillor Lisa Kearns
          • Ward 2 News, Meetings and Events
        • Ward 3 - Councillor Rory Nisan
          • Ward 3 News, Meetings and Events
        • Ward 4 - Councillor Shawna Stolte
          • Ward 4 News, Meetings and Events
        • Ward 5 - Councillor Paul Sharman
          • Ward 5 News, Meetings and Events
        • Ward 6 - Councillor Angelo Bentivegna
          • Ward 6 News, Meetings and Events
      • Engaging with City Council
      • Mayoral Decisions Pursuant to the Municipal Act
      • Speak at a Meeting
      • Standing Committees of Council
        • Audit Committee
        • Budget Committee
        • Committee of the Whole
          • Committee of the Whole - Community Planning Regulation and Mobility
          • Committee of the Whole - Corporate Services Strategy Risk and Accountability
          • Committee of the Whole - Environment, Infrastructure and Community Services
        • Council Workshop Committee
        • Pipeline to Permit Committee
    • Elections
    • Initiative Projects
      • Housing Accelerator Fund
      • Land Management Database Platform Review
      • Park Dedication Bylaw
      • Parks Provisioning Master Plan (PPMP)
      • Rural Internet Installation
    • Open Data
    • Plans, Reports and Studies
      • Burlington’s Plan From Vision to Focus
      • Active Aging Plan
      • Asset Management Plan
      • Audit and Accountability Fund - Web Architecture Review Report
      • Climate Action Plan
      • Climate Resilient Burlington Plan
      • Community Survey
      • Framework for Recreation
      • Integrated Mobility Plan
      • Legal Cannabis and the City of Burlington
      • Live and Play Plan
      • Lowville Park Master Plan
      • Multi-Year Accessibility Plan
      • Service Delivery Plans
      • Strategic Plan
      • Streamlined Development Application Funding (SDAF)
      • Transit Business Plan
      • Waterfront Hotel Planning Study
      • Young Tree Pilot Study
      • 2025 Canadian Federal Election: Top Priorities for Our City
      • 2025 Ontario Provincial Election: Top Priorities for Our City
    • Public Engagement
    • Volunteer Opportunities
    • Service Burlington

Contact Us

Subscribe To Page Updates
Use is subject to terms and conditions

City of Burlington footer logo

426 Brant Street, PO Box 5013,
Burlington, Ontario L7R 3Z6

Email: city@burlington.ca
Phone: 905-335-7777

Follow Us

  • View View our Facebook Page
  • View View our Twitter Page
  • View View our Instagram Page
  • View View our YouTube Page
  • View View our LinkedIn Page
  • Accessibility
  • Privacy Policy
  • Disclaimer
  • Sitemap
  • Website Feedback
  • Contact Us
  • Social Media Commenting Guidelines
  • Land Acknowledgement
Copyright © 2022 Burlington By GHD Digital

Connect with Burlington

Stay up to date on Burlington activities, events, programs and operations by subscribing to our many eNewsletters.

Sign Up Now