Service Burlington is the City of Burlington's customer contact centre.
Service Burlington is temporarily located on the third floor of 390 Brant St. during City Hall construction. 390 Brant St. (Sims Square) is directly south of City Hall and the entrance is on Elgin Street.
Connect with us:
- Through email to city@burlington.ca
- On the phone at 905-335-7777
- In person at 390 Brant Street during City Hall construction
- Service Burlington is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, except for Statutory Holidays and other City closures.
- Transit Customer Service (Downtown Transit Terminal at 430 John Street.) is open from 8 a.m. to 6 p.m., Monday to Friday and 10 a.m. to 2 p.m. on Saturday, except for Statutory Holidays and other City closures.
At the Service Burlington counter, you can:
- Pay a parking ticket or your property taxes
- Purchase a parking permit, dog license or garbage tag
- Start a Freedom of Information request or Property Information Request
- Register for a Recreation program
- Receive a marriage license (by appointment only)
- Commission an Oath (by appointment only)
- Learn general information about City services
To book a marriage license or commissioning appointment, Visit the Marriage Licences page and Commissioning page or call 905-335-7777 or email city@burlington.ca.
In-person service is also available at the Development Services counter on the second floor of City Hall, at 426 Brant St., for services related to:
- pre-building permits
- building permits
- zoning clearance
- the Committee of Adjustment
- business, personal, lottery and liquor licenses
- pool permits
- sign permits
Open Monday to Friday, 8:30 a.m. to 4:30 p.m. No appointment needed.
Do you need a service that is not listed above?
Call 905-335-7777 or email city@burlington.ca before your visit.
Report an issue
You can report a graffiti or a nuisance sign with our Service Request Form.
Request Information and Services
Request City services through the Customer Web Portal below. If your request is not listed below, call 905-335-7777 or email city@burlington.ca
Payment methods
- Service Burlington accepts debit cards and cheques for all payment types.
- We accept credit cards for all payment types except property taxes.
- We prefer electronic payment methods. Cash can be accepted for payments below $500, except for property taxes.
- If you would like to pay your property taxes in cash, visit your local bank to make the payment.
After hours Drop Box
The City has a secure drop box on Elgin Street for receiving cheque payments. It is dark blue and located to the right of the doors beside Coffee Culture. The drop box is emptied regularly.
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