Accessibility
All Burlington Transit buses are accessible and include:
- Low floors, kneeling capabilities and ramps
- Clearly marked priority seating areas
- Signs and announcements for next stop information
- High colour contrast grab bars and poles
- Wheelchair spaces
- Low glare, anti-slip floor covering
- Pull cords for stop requests
Assistance for customers with cognitive needs
Our customers can use MagnusCards® to learn how to ride transit. MagnusCards® is a free mobile app that helps people with cognitive special needs learn skills through step-by-step digital card decks.
Transit Accessibility Plan
We have a Transit Accessibility Plan to make sure our service is accessible for people of all ages and abilities. It outlines our strategies to meet requirements from the Integrated Accessibility Standards Regulation (IASR) and the Accessibility for Ontarians with Disabilities Act (AODA).
View the Transit Accessibility Plan
Alcohol and hazardous substances
Toxic, flammable or hazardous substances are not permitted on buses, at bus stops or at bus terminals. Consuming alcohol or illegal drugs is not permitted on buses, at bus stops or at bus terminals.
Animals
Service animals are allowed on board all our buses. If you bring any other pet on board, it must be in an enclosed secure pet carrier and not inconvenience other passengers. You are responsible for your pet's safety and behaviour at all times.
Backpacks and belongings
When you board the bus, take your backpack off and hold it in front of you. When seated, place your backpack on your lap. For everyone’s safety, please do not place personal items, including bags, backpacks and shopping carts on the flat wheel well cover at the front of the bus.
Remember, seats are for other passengers, not your bag.
Bikes
Every Burlington Transit bus has a bike rack that can carry two bikes. You are responsible for your bikes and need to put it into the bike rack yourself. Make sure the driver knows you have a bike when exiting the bus.
Boarding the bus
- Be alert and wait a safe distance from the curb.Looking at the bus will let the driver know to stop.
- Have your fare ready. If paying by cash, have exact change ready.
- Please board the bus at the front doors. The driver can lower the bus or provide a ramp to help you board the bus.
- If the driver is away from their bus, wait for the driver to return. Please do not board unattended buses.
Onboard cameras
Our buses have interior and exterior video cameras to watch to help keep everyone safe.
Burlington Transit recognizes the need to balance your right to privacy and the need to make sure everyone is safe. Our onboard cameras collect personal information under authority of the Municipal Act, 2001 for public safety and crime prevention.
If you have questions, please call us at 905-335-7838, ext. 7511.
Priority and courtesy seating
We have priority seating on all buses for passengers who need to sit near the front of the bus. These seats are close to the front door of the vehicle and are marked with the blue Priority Seating decal.
The courtesy seating area is designated for seniors, expectant mothers, adults travelling with infants/small children or any other customer who may benefit from a seat near the front of the bus.
Lost and Found
If you have lost or found an item on a Burlington Transit bus, call 905-639-0550 or email contactbt@burlington.ca and let us know:
- What the item is
- Date and time
- The route you were on.
Lost items are held for 14 days at the Burlington Transit Customer Service location at the Burlington GO, 2101 Fairview St. We don’t keep any perishable items and unclaimed items are donated to local charities after 14 days.
Request stop
You can request to exit the bus between bus stops after dusk and during poor weather. Please ask the driver well before your stop so they have enough time to make a safe stop. Drivers will only stop at location that provides a safe and accessible exit from the bus.
Riding the bus
- Do not smoke, litter, solicit, have open alcohol or cause a disturbance.
- When using a stroller, give space for customers in wheelchairs.
- Help us keep the seats clean by not putting your feet on the seats Take your garbage and recycling with you.
Safety and Security
Please be respectful. The City of Burlington does not tolerate violence, harassment or aggressive behaviour. Let’s all be kind to each other.
- Tell the driver if you do not feel safe riding the bus.
- Be respectful of other riders: Do not get into verbal or physical confrontations with fellow customers.
- Drivers can refuse customers and remove customers who are behaving or being disorderly.
- If needed, the driver will contact a supervisor or the police to resolve the situation.
Whether you're new to riding the bus or have been riding with us for a long time, it's always important to be a safe rider.
Smoking or vaping
No smoking or vaping on buses, at bus stops or at bus terminals.
Strollers and large items
If you have a buggie, stroller, parcel cart or other large items, please fold up your buggie/stroller if possible. Keep large items out of the aisle.