Riding With Us

The City of Burlington offers safe, convenient and accessible transit options. Learn about our transit features and find tips for riding with us.


We offer accessible transit vehicles and options so everyone can access barrier-free public transportation in Burlington.

Bike racks

Learn how to use bike racks on our buses if you are biking across the city.

Lost and found

Have you lost a personal belonging while riding one of our transit vehicles? Learn what to do if you've lost or found an item on one of our buses or specialized transit vehicles.

Priority and courtesy seating

All our buses have designated priority and courtesy seating.

Priority seating

Priority seating is for passengers with a disability. These seats are located near the front of the vehicle and will be marked with a sign stating priority seating. If you are sitting in priority seating, you must give the seat to a passenger with a disability. If you have a disability, you don't have to move for another customer with a disability.

Priority seating is legally required by the Integrated Accessibility Standards Regulation (IASR), but the Regulation doesn't involve enforcement. Because there are so many types of disabilities, many of which are invisible, it would be very difficult to determine who is more entitled to the priority seating area. Because of this, we expect customers to do the right thing.

Courtesy seating

Courtesy seating is meant for people who would benefit from having a seat near the front of the vehicle, including:

  • Adults traveling with infants or small children
  • Pregnant people
  • Seniors

If you are sitting in courtesy seating, please give up your seat to those who need it.

Priority and Courtesy Seating Frequently Asked Questions (FAQs)

Why is there both priority and courtesy seating on buses?

The priority seating area is a requirement under the Accessibility for Ontarians with Disabilities Act (AODA). We provide the courtesy seating area for passengers who may benefit from a seat but do not have a disability.

I am a passenger with a disability. What do I do if the priority seating area is full when I board the bus?

Politely remind the customers seated in the priority seating area of its intended use and ask that they make room for you.

What do I do if the passengers seated in the priority seating area refuse to move for me?

Please remember that passengers in the priority seating area may have an invisible disability and may not be comfortable discussing it in public. If the passengers in the priority seating area do not move when asked, you can go to the courtesy seating area to find a seat.

Rider tips and safety

Whether you're new to riding the bus or have been riding with us for a long time, it's always important to practice safe ridership. Remember to:

  • Always follow traffic signals and cross the street at corners
  • Keep knapsacks and large bags in front of you when getting on or off the bus so you don't catch them on doors and railings
  • Leave the bus by the rear doors whenever possible (except when you ask for a Request Stop at night)
  • Never run for a bus
  • Never walk directly in front of or behind a stopped bus, where drivers may not be able to see you
  • Stand back from the curb when waiting for a bus
  • Take your headphones off when crossing the street or getting off the bus to be sure you can hear the traffic around you
Traveling with pets
Service animals are allowed on board all our buses. If you bring any other pet on board, it must be in an enclosed, secure pet carrier and not inconvenience other passengers. You are responsible for your pet's safety and behaviour at all times.
Request stop
You can request to exit the bus between bus stops after dusk and during poor weather. Please notify the driver in advance to allow enough time for a safe stop.
Onboard cameras

Our buses have interior and exterior video cameras to watch out for the security and safety of riders and drivers.

Burlington Transit recognizes the need to balance your right to privacy and the need to make sure drivers and transit riders are safe. Video surveillance technology is used only for safety and security purposes. Video surveillance is done under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and other relevant legislation.

Our onboard cameras collect personal information under authority of the Municipal Act, 2001 to promote public safety and crime prevention. If you have questions, please call us at 905-335-7838, ext. 7511.