The City of Burlington has several internal and external departments to serve different areas of business. Learn more about what each department is responsible for.
Building
Building is responsible for:
- Building code information
- Building inspections
- Business licensing
- Building, plumbing, heating, swimming pool, septic system and sign permits
By-law Compliance
By-law Compliance is responsible for by-law enforcement. Including by-law complaints and investigations.Burlington Digital Services
Burlington Digital Services is responsible for internal technical support, including:
- Business application management and support
- Desktop hardware and software support
- Security
- Training and general consulting
Burlington Digital Services also manages the City's:
- Data centres
- Internet access
- Network
- Telephone systems
Burlington Transit
Burlington Transit manages our transit route network including scheduling, operations and maintenance of transit vehicles. Burlington Transit also manages the Handi-Van paratransit system.
City Manager's Office
The City Manger's Office is responsible for:
- Customer Experience
- Corporate Communications and Engagement
- Government Relations
- Internal Audit
- Strategy, Risk and Accountability
Community Planning
Community Planning is responsible for:
- Niagara Escarpment Commission applications
- Our Official Plan and other planning policies that provide guidance for City development
- Parkway belt applications
- Rezoning applications
- Site plan applications
- Subdivision and condominium applications
Corporate Communications and Engagement
Corporate Communications and Engagement is responsible for our brand and reputation management. Their roles include:
- Developing and implementing public engagement programs
- Developing a variety of communications materials, including print, web, video and social media
- Media relations
Engineering Services
Engineering Services is responsible for managing:
- Coordination of corporate initiatives to green city operations
- Designing and construction of all roads, sidewalks, parks, open spaces, bridges and sewers
- Environmental issues
- Geomatics
- Infrastructure management and engineering reviews for subdivisions, site plans and re-zonings
- Policy development
Finance
Finance is responsible for financial and accounting management including:
- Budgets
- Collecting taxes and other revenues
- Financial reporting
- Tax certificates and assessment review
- Tenders and general purchasing
Fire Department
The Burlington Fire Department is responsible for:
- Fire prevention education
- Fire safety inspections
- The prevention and suppression of fires
- Emergency and rescue services
Human Resources
Human Resources is responsible for:
- Attracting and retaining City employees
- Employee benefits
- Employee health and safety
- Pay research
- Staff and labour relations
- Staff training and development
Legal
Legal is responsible for:
- Negotiating development and subdivision agreements
- Preparing business contracts
- Representing the City before the Ontario Municipal Board and courts
Office of the City Clerk
The Office of the City Clerk is responsible for:
- Assessment rolls and bylaws
- Maintaining corporate records
- Conducting municipal elections
- Providing commissioner of oath services
- Providing support for Council and Committees
Recreation, Community and Culture
Recreation, Community and Culture is responsible for all matters relating to:
Roads, Parks and Forestry
Roads, Parks and Forestry is responsible for the maintenance of:
- Streets and sidewalks
- Parks and playgrounds
- Storm sewers and creeks
- Snow clearing
- Forestry
- Cemetery operations
- City signs production
- Fleet services
Transportation Services
Transportation Services is responsible for the delivery of various road-related services. These services include:
- The traffic signal system
- Traffic services
- Transportation planning
- Parking bylaw enforcement
- Downtown parking