The City of Burlington has several internal and external departments to serve different areas of business. Learn more about what each department is responsible for.
Building and Bylaw
Building and By-law is responsible for:
- Building code information
- Building inspections
- Business licensing
- Building, plumbing, heating, swimming pool, septic system and sign permits
- Bylaw enforcement
Burlington Transit
Burlington Transit manages our transit route network including scheduling, operations and maintenance of transit vehicles. Burlington Transit also manages the Handi-Van paratransit system.
City Manager's Office
The City Manger's Office is responsible for:
- Customer Experience
- Corporate Communications and Engagement
- Government Relations
- Internal Audit
- Strategy, Risk and Accountability
Community Planning
Community Planning is responsible for:
- Niagara Escarpment Commission applications
- Our Official Plan and other planning policies that provide guidance for City development
- Parkway belt applications
- Rezoning applications
- Site plan applications
- Subdivision and condominium applications
Corporate Communications and Engagement
Corporate Communications and Engagement is responsible for our brand and reputation management. Their roles include:
- Developing and implementing public engagement programs
- Developing a variety of communications materials, including print, web, video and social media
- Media relations
Engineering Services
Engineering Services is responsible for managing:
- Coordination of corporate initiatives to green city operations
- Designing and construction of all roads, sidewalks, parks, open spaces, bridges and sewers
- Environmental issues
- Geomatics
- Infrastructure management and engineering reviews for subdivisions, site plans and re-zonings
- Policy development
Finance
Finance is responsible for financial and accounting management including:
- Budgets
- Collecting taxes and other revenues
- Financial reporting
- Tax certificates and assessment review
- Tenders and general purchasing
Fire Department
The Burlington Fire Department is responsible for:
- Fire prevention education
- Fire safety inspections
- The prevention and suppression of fires
- Emergency and rescue services
Human Resources
Human Resources is responsible for:
- Attracting and retaining City employees
- Employee benefits
- Employee health and safety
- Pay research
- Staff and labour relations
- Staff training and development
Information Technology
Information Technology Services is responsible for internal technical support, including:
- Business application management and support
- Desktop hardware and software support
- Security
- Training and general consulting
Information Technology Services also manages the City's:
- Data centres
- Internet access
- Network
- Telephone systems
Legal
Legal is responsible for:
- Negotiating development and subdivision agreements
- Preparing business contracts
- Representing the City before the Ontario Municipal Board and courts
Office of the City Clerk
The Office of the City Clerk is responsible for:
- Assessment rolls and bylaws
- Maintaining corporate records
- Conducting municipal elections
- Providing commissioner of oath services
- Providing support for Council and Committees
Recreation, Community and Culture
Recreation, Community and Culture is responsible for all matters relating to:
Roads, Parks and Forestry
Roads, Parks and Forestry is responsible for the maintenance of:
- Streets and sidewalks
- Parks and playgrounds
- Storm sewers and creeks
- Snow clearing
- Forestry
- Cemetery operations
- City signs production
- Fleet services
Transportation Services
Transportation Services is responsible for the delivery of various road-related services. These services include:
- The traffic signal system
- Traffic services
- Transportation planning
- Parking bylaw enforcement
- Downtown parking