Office of the Ombudsman

The Ombudsman is an impartial investigator, who looks into complaints about how the City of Burlington administers its services and programs, in cases where the City's internal complaint procedures and processes have not resolved the issue to the complainant's satisfaction.

Before contacting the Office of the Ombudsman, you must always try to resolve your complaint through our regular channels. If you have already tried to have your complaint addressed by the City and you are not satisfied with the outcome, then you can contact the Ombudsman.

We have currently appointed ADR Chambers Inc. to act as Ombudsman for the City.

File a complaint with the Ombudsman

To file a complaint with the Ombudsman, visit the Ombudsman's website to find and complete the City of Burlington Complaint Submission Form. Sign the form and mail it, along with any supplementary documents, directly to the Ombudsman at:

ADR Chambers
Ombuds Office
31 Adelaide St. E., PO Box 1006
Toronto, ON M5C 2K4

City staff cannot forward complaints on your behalf. Anonymous complaints will not be accepted.

Response

The Ombudsman will:

• Review your complaint
• Determine whether or not it falls within the Ombudsman's jurisdiction
• Contact you regarding next steps in the process

To learn more about the complaint process, visit the Ombudsman's website.

Support

If you need support with the complaint form or you require information in an alternate format, please contact the Ombudsman directly.

Annual Ombudsman Reports