Service Disruptions


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Service Burlington counter closed April 25, between 8:30 a.m. and 1 p.m.

Posted on Wednesday, April 19, 2023 04:39 PM

The Service Burlington counter temporarily located on the third floor of 390 Brant St. beside City Hall will be closed on Tuesday, April 25, between 8:30 a.m. and 1 p.m. The counter will re-open at 1 p.m.

Phones and emails will continue to be answered during this time at 905-335-7777 and

Residents can visit to access a variety of City services online.

Tree Permit Application temporarily unavailable on April 19

Posted on Monday, April 17, 2023 11:19 AM

The Tree Permit Application will be temporarily unavailable on Wednesday, April 19, from 5:30 to 9 p.m. for planned maintenance. During this time you will not be able to apply for a Tree Permit. Thank you for your understanding.

More information about forest protection and tree permits

Parking Garage Elevator, 414 Locust St., Jan. 17, 2023

Posted on Friday, January 13, 2023 09:22 AM

Parking Garage Elevator, 414 Locust St., Jan. 17, 2023

The elevator in the parking garage at 414 Locust St. will be out of service.

Tuesday, Jan. 17, 2023
8 a.m. to early afternoon

Phone Service Disruption - Dec.21

Posted on Wednesday, December 21, 2022 05:59 PM

Update, Dec. 22: The phones have been restored. Thank you for your patience.

Due to a phone outage, please reach out to the City in these ways. We are here to assist you.

Service Burlington counter: Connect with Service Burlington online at 

Burlington Transit: For real-time bus information and schedules, visit

Recreation, Community and Culture customer service is available:

  • In person at recreation facility counters during program times

We thank you for your patience.

Vehicle Loading Zone, 415 Locust St. closed

Posted on Thursday, December 01, 2022 08:45 AM

The Large Vehicle Loading Zone at 415 Locust St. is closed for construction storage.

Please use the 20 Minute loading zone to the south on Locust Street towards Lakeshore Road or the Large Vehicle Loading Zone on Elgin Street at the corner of Locust Street.

This is in effect until Spring 2023.

For more information, please contact Parking Services at or 905-335-7600.