Service Disruptions


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Centennial Multi-Use Pathway Temporary Closure of the entrance at Martha Street

Posted on Wednesday, August 03, 2022 09:54 AM

The west access point to the Centennial Multi-Use Pathway at Martha Street will be closed for three days this week for work on underground utilities. The work will start on Wednesday, Aug. 3 and be completed by Friday, Aug. 5, 2022.

The closure will impact the section of the Centennial Multi-Use Pathway that goes over the creek. The closed section starts at the east side of Martha Street to the west side of Harris Crescent. 

To access to the Centennial Multi-Use Pathway where the Elgin Promenade ends (at Martha Street), please detour north on Martha Street, east on New Street and south on Smith Avenue.



Online services and forms temporarily unavailable on Thursday, June 30, 2022 - 3 to 6 a.m.

Posted on Tuesday, June 28, 2022 12:45 PM

The following online form and services will be unavailable due to scheduled maintenance on 

Thursday, June 30, 2022
3 to 6 a.m.

  • City hosted online services:
  • City hosted online forms:
    • Parking Ticket Payment
    • Parking Permit Renewal
    • Parking Exemption Request
    • Dog License Applications/Renewals
    • Freedom of Information Request
    • Tax Assessment Online
    • Tax Ownership Change
    • Tax Mailing Address Change
    • Tax Pre-Authorized Payment Cancellation
    • Request a Congratulatory Letter or Certificate
    • Open Air Burning Permit
    • Display Case Request
    • Marriage License
    • Senior Property Tax Rebates
    • Festivals and Events Applications
    • Property Information Requests
    • Business License Renewal

Thank you in advance for your co-operation and patience throughout this downtime.We apologize for the disruption.


Some online services temporarily unavailable for scheduled maintenance June 10 at 5 p.m. to June 11 at 4 p.m.

Posted on Tuesday, June 07, 2022 10:45 AM

The following online services will not be available between June 10 at 5 p.m. and June 11 at 4 p.m. for scheduled maintenance:

  • Property assessment information request
  • Low-income seniors property tax rebate
  • Tax preauthorized payment cancellation
  • Tax ownership change
  • Tax mailing address change
  • My Licenses
  • Property information requests
  • My Tree Permits
  • My Festival and Events applications
  • Dog licenses
  • Marriage licenses
Thank you for your understanding.

Service Burlington counter closed June 16, between 8:30 a.m. and 1:30 p.m.

Posted on Tuesday, May 31, 2022 07:45 AM

The Service Burlington counter temporarily located on the third floor of 390 Brant St. beside City Hall will be closed on June 16, between 8:30 a.m. and 1:30 p.m. The counter will re-open at 1:30 p.m.

Phones and emails will continue to be answered during this time at 905-335-7777 and

Residents can visit to access a variety of City services online.






Map showing new temporary location of Service Burlington at 390 Brant St.

Service Disruption: Service Burlington counter temporarily closed to walk-ins until May 11

Posted on Friday, May 06, 2022 07:45 AM

Update: May 9, 2022:

The Service Burlington counter remains closed to walk-in customers and will reopen on Wednesday, May 11 at 8:30 a.m. in a new temporary location on the third floor of 390 Brant St, directly beside City Hall. Marriage license and commissioning appointments will still take place on May 9 and 10.

The new location at 390 Brant St. is directly beside City Hall (to the south) and can be accessed by customers from the entrance off of Elgin Street. (See map attached).

The relocation of Service Burlington is being made to limit the disruption experienced by customers visiting the Service Burlington counter during the construction currently underway at City Hall. 

Read the media release.


Posted May 6, 2022:

The Service Burlington counter, located on the second floor of City Hall at 426 Brant St. will temporarily close to walk-in customers today (May 6), starting at noon, due to construction noise. We apologize for the disruption.