Service Disruptions

Building, Renovating and Licensing Counter – closed June 26, 2025

The Building, Renovating and Licensing counter on the first floor of City Hall will be closed: 

Thursday, June 26, 2025
8:30 a.m. to 4:30 p.m. 

The counter, phone and email service will be available again on Friday, June 27.

CONTACTS

Planning and Zoning
planning@burlington.ca 
905-335-7642

Bylaw and Licensing
bylaw@burlington.ca
905-335-7731 

Building permits
buildingpermits@burlington.ca
905-335-7731

City of Burlington Customer Service
city@burlington.ca
905-335-7777

Staff will return voicemails and emails by the next business day, Friday, June 27.

Partial Closure - Skyway Bridge, QEW Niagara Bound, June 20-23, 2025

NOTE: Work is weather dependent and may be cancelled or delayed by the MTO

The Ministry of Transportation (MTO) is closing two lanes of the QEW Niagara Bound on:

Friday, June 20 at 10 p.m. to 
Monday, June 23 at 5 a.m. 

All ramps from the Eastport Drive Collector to the Skyway Bridge will be closed.

Northshore Boulevard Interchange will remain open.

Eastport Drive Collector Lanes and Eastport Drive can be used as a detour/alternate route.

Two lanes of traffic will be open on the QEW Niagara Bound at all times.

This closure may affect Burlington Transit service. Be prepared for significant transit delays. Please check MyRide or Google maps for real time bus schedule and arrival information.

For more information, please visit 511on.ca, or contact the MTO:

• Twitter (@ONtransport)
• Facebook
• LinkedIn
• Contact form
• 416-235-4686
• Toll-free: 1-800-268-4686
• Toll-free TTY: 1-866-471-8929

Recreational Facility Closures - Feb. 16

Update, Feb. 16, 5 p.m.:

Recreational facilities will be opening Monday, Feb. 17 at 9 a.m. Drop-in recreation programs will resume and facilities will be open for scheduled rentals.

The Burlington Rotary Centennial Pond will open tomorrow, weather and ice conditions permitting. Residents are encouraged to call the ice conditions hotline at 905-335-7738, ext. 8587 before leaving to make sure the Pond is open.

www.burlington.ca/dropinandplay 

In anticipation of significant snowfall and to ensure the safety of residents and staff, the City of Burlington’s recreational facilities will be closed on Sunday, Feb. 16, 2025. All recreation programs and rentals have been cancelled.  

The City of Burlington makes every effort to keep our facilities open during regular business hours; however, when unsafe weather conditions occur, the City must close facilities. We are disappointed too, but will open our facilities again as soon as it is safe to do so. Information for re-opening will be shared as soon as...

Postal Service Disruption Update

UPDATE, Dec. 17: As Canada Post operations resume, please be advised mail to and from the City, including Halton Court Services, may be impacted by Canada Post processing and delivery delays into January 2025.

For information about other options to pay a bill, renew your dog licence, or receive notices about events and services at the City, please see the information below or contact Service Burlington at 905-335-7777 or city@burlington.ca. 

Payments to the City

In-person payments can be made at the Service Burlington counter at City Hall (426 Brant St.) with cash, cheque, debit or credit card. Please advise customers to bring a copy of their invoice.

Residents unable to pay in person may pay electronically by submitting an etransfer to accounting@burlington.ca.

Secure deposit boxes are located at the City Hall Locust Street entrance and outside of Sims Square at 390 Brant St. Residents and businesses can drop off payments by cheque, bank draft or money order, Attn: Accounts Receivable. Cash...