Back to SearchWe’re Moving – Spring 2025!
The Downtown Transit customer service team will be moving to the Burlington GO Station, 2101 Fairview St., in the spring of 2025. The Burlington Transit customer service team looks forward to continuing to help you in person from their new location, over the phone and by email.
Services available at the Burlington Transit Customer Service location:
- Inform residents and visitors about Burlington Transit travel. This includes routes, schedules, and connections, including local destinations within the City of Burlington.
- PRESTO information, including loading and purchasing PRESTO cards.
- Fare Programs provided by Burlington Transit, including Fare Free for Seniors and youth and low income SPLIT program.
- One Fare Program information.
- Lost and Found information for an item(s) you may have left on a Burlington Transit bus.
The Burlington Transit customer serve team will be centrally located on the main level of the Burlington GO Station, Fairview Street entrance.
With twice as many routes, and 120 percent more Burlington Transit riders using the Burlington GO Station over the Downtown Transit Terminal, it makes good sense to move our customer service team there. Not to mention, all the great services already available in the Burlington GO Station Terminal:
- Public washrooms,
- Retail outlet(s),
- Accessible access for both staff and customers,
- Safe indoor space for passengers
- Covered bike parking
- Parking garage
- Public WIFI
- Connections to GO trains and buses.
Burlington Transit Routes and Connections at John Street Stop Locations
The four bus routes that arrive and leave from the John Street bus stop locations will stay the same. Burlington Transit routes 2, 3, 4 and 10 will continue to provide service in the downtown area and offer connections to Hamilton (HSR) service. Routes 2 and 10 connect from John Street to the Burlington GO.
After the Downtown Transit Terminal closes, you can still use the two large bus shelters on the west and east side of John Street to wait for your bus.
How do I get help now?
Until we move, the Burlington Transit customer service team will be at the John Street Downtown Transit location, seven days a week to help you.
Downtown Transit Terminal Hours
Monday to Friday, 8 a.m. to 6 p.m.
Saturday and Sunday, 10 a.m. to 2 p.m.
Holidays, closed
Contact us
#DYK – Did you know…?
- Routes and customer service hours won’t be changing because of this move.
- There are eight Burlington Transit routes (1, 2, 6, 10, 12, 80, 81 and 87) that connect at the Burlington GO Station.
- There are four Burlington Transit routes (2, 3, 4, and 10) that connect at the Downtown Transit Terminal. These routes will continue to stop at John Street.
- In 2024, it is estimated that Burlington Transit provided service to approximately 3.5M customers.
- Burlington GO is part of the City’s Major Transit Station Areas.
- Updates will continue to be provided.
Subscribe