Share your feedback on City services: Community Survey begins Sept. 25

Burlington, Ont. – Sept. 18, 2023—The City is collecting public feedback on City services through the 2023 Community Survey. The survey opens Monday, Sept. 25. The feedback helps guide future actions and decisions on City services. It also helps City staff and City Council better understand resident satisfaction with City services. The Community Survey is statistically valid. It has been conducted on a regular basis since 1998. The goal is to measure and continuously improve on resident well-being and satisfaction with City services.

How to give your feedback 

There will be 750 telephone surveys completed; 125 households in each ward.  A combination of land and cell phone numbers will be contacted by random selection.  The caller ID for the survey will show the text as BurlON Survey and phone number: 905-297-4697. The survey will take approximately 10-15 minutes to complete.

An online version of the survey will be open on Get Involved Burlington. This online survey gives residents whose telephone numbers were not chosen an opportunity to provide input. Residents are encouraged to take part online. 

The survey results will provide the City of Burlington and City Council with valuable insights on items such as: 

• Methods of public involvement residents prefer and if they feel they are part of the decision-making process
• Satisfaction with City services and quality of life in Burlington
• Value of City services for taxes
• Preference on municipal property taxes: to increase, decrease or maintain
• Public opinion on City related information and communication
• Transit related questions. 

How survey results will be used 

Information gathered in the survey will be used in updating City business plans. Results will also guide the development of communication initiatives and public engagement programs on City issues. Council may also use the information to influence budget and spending decisions.  The Community Survey provides the opportunity for benchmarking and to monitor progress of community responses compared to previous years. 

The most recent Community Surveys were completed in 2011, 2015, 2019 and 2021. The Community Survey is now conducted every two years.

Burlington is a city where people, nature and businesses thrive. Sign up to learn more about Burlington at burlington.ca/subscribe and follow @CityBurlington on social media.

Quote 

Jacqueline Johnson, Executive Director, Community Relations & Engagement

“Hearing directly from our residents is invaluable and key for us to continue to provide excellent services. The feedback from this Community Survey helps the City understand our residents' experiences and satisfaction with City services. All wards are included in this statistically valid survey. We appreciate the public’s input to help us make informed decisions and improve on City services.” 

Links and Resources

getinvolvedburlington.ca/2023communitysurvey

-30-