PRESTO

Which card will be charged if I tap my physical wallet with multiple cards?

PRESTO devices can accept PRESTO, credit and debit cards, so tap only with the card you want to use. Remember to take the card you want to pay with out of your wallet, purse or phone case whenever you tap. Taking your card out to tap will make sure you pay with the right card.

With Express Transit, you don’t need to wake or unlock your iPhone or Apple Watch or open any apps to use PRESTO in Apple Wallet. Just hold your device near the reader to pay and go.

How do I load value onto my PRESTO card?

There are several ways to load your PRESTO card or check your balance:

• If you are using PRESTO in Mobile wallet, you can load your card through the PRESTO App, your Wallet app, or in person at a Customer Service Outlet.
• Through the PRESTO app
• Through the PRESTO website online
• Set up Autoload or Autorenew on your PRESTO card
• In person at a Customer Service Outlet or PRESTO vending machine

If you use PRESTO in Apple Wallet, you can’t add transit passes directly through Apple Wallet, but you can do so through the PRESTO App.

Should I register my PRESTO credit or debit card?

As soon as you get your PRESTO card, use the PRESTO app or visit prestocard.ca to register your card. Registering your card protects your funds and passes.

Registering your credit or debit card on prestocard.ca allows you to see the last 180 days of transaction history on the PRESTO app or website (unregistered cards are the last 7 days of transaction history). Transaction history isn’t available for mobile wallet debit cards through the PRESTO app or website. 

Registering your PRESTO card provides many benefits, including automatic balance protection, features like Autoload and Autorenew, access to more of your transaction history, and email notifications.

How do I get a child, youth or senior PRESTO card?

Every physical and digital PRESTO card is automatically set to an adult fare type. When you buy a new card in person, ask the cashier to change the fare type. They may ask you for I.D. to prove your age. If you would like to change your fare type, visit our Burlington Transit Customer Service at the Burlington GO Station, GO Station or Shoppers Drug Mart. 

Learn more about PRESTO Fare Types.

When using my debit or credit card do I get my free fare on Burlington Transit?

No. PRESTO Contactless payment fare is $3.50. To get a child, youth or senior free fare you need to use a PRESTO card. Youth are free on weekends and on weekdays after 6 p.m. A youth PRESTO card is required to pay the youth fare when not free. 

With PRESTO Contactless, you have a 2-hour window for free transfers on Burlington Transit and can also receive the One-Fare discount when traveling across two or more connecting transit agencies.

Can more than one person travel on the same PRESTO card at the same time?

Yes. Tell the driver that you are paying for more than one fare before tapping your card. Companions must request paper transfers to make connecting trips. Additional passengers will be charged the Adult fare. Only one person can travel using PRESTO in mobile wallet or contactless.

What do I do with a lost, stolen or broken PRESTO card?

Burlington Transit is not responsible for replacing lost, stolen or broken cards. Registered cards with money loaded can be replaced.

Learn more about reporting a lost PRESTO card 

How do I get a refund for money I have loaded on my PRESTO card?

To get a PRESTO card refund, your PRESTO card must be added to a PRESTO Account. Some PRESTO products are not refundable. Visit the PRESTO website for more information, PRESTO Refund.

Burlington Transit will not issue PRESTO card refunds.

Funds loaded on your PRESTO card don’t expire and can be used on GO Transit and other PRESTO participating transit systems.