The City of Burlington focuses on high quality, efficient and economical service delivery to make Burlington one of the best places to live in Canada. Our service delivery plans help us prioritize services according to your needs to bring you the most value for your tax dollars.
Measuring our service performance
Each year, we review how much money we invested into each service and how much of that service we delivered. This service-based budgeting and reporting helps us decide how much to invest in each service going forward.
We use the Results-Based Accountability tool to measure how effectively and efficiently we have delivered each service. Our goal is to ensure that our residents are getting the best value and service for their municipal tax dollars.
Service delivery plans
View our 2023 service delivery plans for each of our Strategic Plan's directions and priorities. There are 37 service areas in the City of Burlington. These areas help deliver services to the community and customers. The City shares its service delivery plans for accountability and understanding of how we reach our City’s Vision 2040.
View our service delivery plans for development projects and infrastructure growth.
- Building Code Permits and Inspection
- Community Design and Development Review
View our service delivery plans related to transportation and transit.
- Parking Management
- Road and Sidewalk Maintenance
- Roads and Structures - Design and Construction
- Specialized Transit
- Traffic Operations Management
- Transit
- Transportation Planning
View our service delivery plans for arts, culture and engagement programs.
- Arts and Culture
- Corporate Communications and Engagement
View our service delivery plans for a more environmentally friendly and sustainable community.
- Cemetery
- Environment and Energy
- Organized Sport Support
- Parks and Open Space – Design and Development
- Parks and Open Space – Maintenance
- Recreation
- Surface Water Drainage
- Urban Forestry
View out our service delivery plans designed to keep our community safe.
- Animal Services
- By-Law Enforcement and Licensing Services
- Emergency and Continuity Management
- Fire Protection and Prevention
- Halton Court Services
View our service delivery plans to support our business operations.
- Asset Management
- Corporate Customer Experiences -Service Burlington
- Facilities and Buildings - Design and Construction
- Financial Management
- Fleet Management
- Geographic Information and Mapping
- Human Resources
- Information Technology
- Sign Production Service
View our service delivery plans to support our internal governance processes.
- Corporate Legal
- Corporate Strategy
- Internal Audit
- Legislative Services