The City of Burlington takes your privacy very seriously and is committed to protecting the privacy of any personal information you may provide when visiting the City of Burlington website.
Our privacy policy complies with the provisions set out in the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). The Information and Privacy Commissioner of Ontario Office, oversees MFIPPA and the rules established as to how government institutions may collect, use, and disclose personal information.
The purpose of the statement is to inform users of this site with regards to the collection and use of personal information.
For important disclaimers and legal information for users accessing municipal services, information, tools, and resources on our site view our disclaimers page.
Collection of information by Forms or Surveys
When you visit the City of Burlington website you do so anonymously and are not required to tell us who you are. The City may request personal information from you in order to provide requested specialized services, but such information is handled as it would be on an in-person visit. When personal information is requested it is our commitment to provide notice outlining:
- The legal authority to collect your personal information
- The purpose for collecting the personal information
- How the information will be used
- Who to contact if you have any questions about these practices
Access is limited to only those employees who need access in order to perform their assigned duties. Employees are regularly instructed in their responsibilities in protecting personal information and privacy.
All information voluntarily sent to the City website, by email, feedback form or other means, becomes the property of the City of Burlington.
The City of Burlington does not sell, nor distribute this information to any outside company or organization. The City does not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law. This privacy statement is limited to the City of Burlington Web site.
The City assumes no responsibility for the Web sites that are linked to, hosted by or otherwise electronically connected to the City's Web site or Web server. The City of Burlington may change this policy at any time at its sole discretion.
Cookies Policy |
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In this policy, the City of Burlington refers to The Corporation of the City of Burlington and its departments and authorized service providers that support the operation of City digital services. This Cookies Policy explains how the City of Burlington (the City, we, or us) uses cookies and similar technologies to collect and store information when you visit our website. This may include information from residents, businesses, visitors, job applicants, service users, and others who interact with City digital services (referred to as you or your in this policy). A cookie is a small data file that is placed on, or collected from, your computer or other device. Cookies are used for several purposes, such as recognizing you when you return to a website using the same device and browser, either for the duration of your visit (a session cookie) or for repeat visits (a persistent cookie). Other similar technologies work in a comparable way, and in this Cookies Policy, the term cookie is used to refer to all such technologies that collect information in this manner. The City of Burlington website, located at burlington.ca, and other City-managed digital services may use cookies to collect information. Some cookies are strictly necessary to enable the core functionality of the website, including features related to security, accessibility, and performance. The City website may use first-party and third-party cookies, including necessary cookies, preference cookies, and analytics and performance cookies. These are used to collect information for the purposes described in this policy and to improve the overall user experience. All City employees and authorized service providers who have access to information collected through cookies are required to respect the confidentiality of that information and handle it in accordance with applicable privacy legislation and City policies. The City of Burlington is committed to protecting your privacy and safeguarding personal information. This Cookies Policy should be read alongside the City’s Privacy Policy, which explains how we collect, use, disclose, and manage personal information in accordance with applicable MFIPPA legislation. In this policy, personal information refers to any information that identifies you as an individual. Web browsers typically accept cookies automatically. You can choose to disable or decline cookies through your browser settings. Please refer to your browser’s help options for instructions. You can change your cookie preferences at any time. Please note that if you decline cookies, some interactive features or online services that rely on cookies may not function as intended. For more general information about cookies and how to manage them, you can visit www.allaboutcookies.org. Log filesCity systems that support website operations may generate log files to record access information. A log file is automatically produced and time stamped documentation of events relevant to a particular system. When you browse the City’s website, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. This information does not identify visitors personally and is used only to administer the site, monitor system performance, and identify usage trends that help us improve the website. Our web logs may store information such as the domain name and IP address from which the City’s website was accessed, the type of browser and operating system used, the date and time the site was accessed, the pages visited, and the region of the world from which the site was accessed. Administrators may also review overall visitor volumes, the number of requests for each page, and general usage patterns. In some cases, logs may include limited technical information entered into the website. This information is used to support system administration, security monitoring, performance management, and ongoing service improvement. Local storage technologiesLocal storage technologies, such as HTML5 local storage, may be used to store information on your device that can persist between browser sessions. On the City website, this may be used to support technical functions, such as helping deliver regionally relevant information or maintaining certain user preferences. Many web browsers allow you to disable local storage or delete stored information through browser settings. Data analytics and related technologiesThe City website uses log files and data analytics tools, which may include services such as Google Analytics, to better understand how the website is used. We may conduct statistical analysis of website usage patterns. This can include automatically logging IP addresses (the electronic addresses of devices connected to the Internet) to analyze trends, administer the site, monitor system performance, and gather general demographic or geographic information. This helps us improve website content, usability, and the effectiveness of online services. Information collected for analytics purposes is generally aggregated and used to support service improvement. It is not used to identify individual users. Strictly necessary cookiesStrictly necessary cookies are essential for the website to function properly. Without these cookies, certain core features, such as security functions or accessibility tools, may not work. These cookies do not track your browsing habits across other websites. Experience and preference cookiesThe City may use cookies to support website functionality and improve user experience, such as remembering user preferences or settings. These cookies help make the website easier to use and may store a unique identifier associated with your browser. Targeting and advertising cookiesAs a municipal organization, the City of Burlington does not use cookies to deliver commercial advertising. In some cases, cookies may be used to support the promotion of City programs, services, or public information campaigns through digital platforms. These technologies may collect information about your device and browsing activity in order to measure the effectiveness of communications or ensure information is delivered in a relevant way. |
External links
The city's website has links to other external websites for your information and convenience. The City of Burlington is not responsible for the privacy practices of websites linked to from our site.
Freedom of Information (FOI)
The City of Burlington endeavors to make its information accessible to the public. Some records, however, contain information that is either privileged or of a personal nature. The Municipal Freedom of Information and Protection of Privacy Act compels the municipality to review such documents prior to their disclosure. Request to access such records requires a formal written Freedom of Information request.