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Burlington, Ont.— Jan. 20, 2022 — Service Burlington, located at 426 Brant St., will temporarily move to the second floor of City Hall beginning Tuesday, Feb. 1.
Under modified Step Two of the Province’s Roadmap to Re-open, Service Burlington is currently open for in-person service by appointment only for commissioning services and marriage licences. Appointment-only services will continue until Feb. 1, and may be extended in response to COVID-19. Residents can visit burlington.ca/onlineservices to access a variety of City services online or contact Service Burlington directly during regular business hours, by phone at 905-335-7777 and email at city@burlington.ca.
The temporary move of Service Burlington is happening to allow for construction to begin on the main floor of City Hall, as part of the City Hall modernization project. The project is one of 22 recommendations from the Red Tape Red Carpet Task Force report, and was approved by City Council in September 2019. In keeping with the City’s focus on customer experience, this project will create a more open, customer-facing area on the first floor of City Hall. Construction on the main floor starts on Tuesday, Feb. 1.
Burlington is a City where people, nature and businesses thrive. As residents continue to rediscover many of their favourite spaces and activities in the city, City services may look different as we work to stop the spread of COVID-19. The City’s commitment to providing the community with essential services remains a priority. Sign up to learn more about Burlington at Burlington.ca/Enews and follow @CityBurlington on social media.
Quick Facts
- During construction, please access City Hall through the Brant Street entrance. The entrances from Locust Street and Elgin Street will be closed.
- Once inside the building, please use the elevator in the lobby to access Service Burlington on the second floor, unless otherwise directed.
- As with most construction projects, there will be some periodic noise, dust and dirt in the building.
- Construction on the main floor of City Hall is expected to finish in the fall of 2022.
Links and Resources
- Learn more about customer service at the City of Burlington
- Learn more about the design concept for the modernization project at City Hall in a report (EICS-05-21) presented to City Council on March 2021.
- View renderings of the design concept for the main floor of City Hall (attached).
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Communications contact:
Sharon Will
Communications Advisor
905-335-7600, ext. 7483
sharon.will@burlington.ca
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