Newly renovated City Hall is ready to serve you

Burlington, Ont.—July 11, 2023— The City is looking forward to welcoming customers to the newly renovated first floor of City Hall at 426 Brant St. The new open space provides easy access to customer service counters for Service Burlington and Building, Renovating and Licensing.

Service Burlington
Visit the Service Burlington counter for services related to:

• tax payments
• commissioning
• marriage licenses
• parking permits
• parking tickets
• registration for City programs
• general information

Building, Renovating and Licensing
Visit the Building, Renovating and Licensing counter for information about:

• pre-building permits
• building permits
• zoning clearance
• the Committee of Adjustment
• business, personal, lottery and liquor licenses
• pool permits
• sign permits

Other features of the completed City Hall modernization project include:

• a new 40-foot bridge across the opening of the Atrium with glass railings
• a wider entrance from Locust Street with sliding doors for improved accessibility
• a light-filled lobby featuring a larger, furnished customer area that can double as a space for City events as required
• customer service counters with adjustable height, for improved accessibility

Burlington is a city where people, nature and businesses thrive. Sign up to learn more about Burlington at Burlington.ca/Enews and follow @CityBurlington on social media.

Quotes

Jacqueline Johnson, Executive Director of Community Relations and Engagement

"We're dedicated to making Burlington’s City Hall a positive, welcoming experience for all visitors, and this renovation is a great step forward. The newly renovated first floor will simplify customer interactions, provide more meeting space for staff and the community, meet the needs of our growing city, and create efficiencies that come from staff working together to better serve you.”

Ken Pirhonen, Manager of Facility Assets

“The renovations provide a framework for the future design of City Hall that allows for a greater customer experience. We wanted to design a space that is safe, functional and customer focused. With the new layout, customers can obtain all the information they need from the service counters in one place without having to travel between floors. The widening of the Locust Street entrance allows for improved accessibility, and new sliding doors reduce the amount of heat loss from the lobby, allowing the heating and cooling systems to use less energy.”

Quick Facts

• The City Hall Modernization project is one of 22 recommendations from the Red Tape Red Carpet Task Force report, and was approved by City Council in September 2019. In keeping with the City’s focus on customer experience, this investment creates a more open, welcoming and positive customer-facing area on the first floor of City Hall.
• The newly renovated space is the first major upgrade to City Hall since 1985.

Links and Resources

• For more information about the City Hall Modernization, visit burlington.ca/cityhallreno.
• For more information about Service Burlington, visit burlington.ca/customerservice.
• For more information about building and renovating, visit burlington.ca/building.
• For more information about licensing, visit burlington.ca/business.

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